Front Desk Operations Manager

6 days ago


Kissimmee, United States Maingate Lakeside Resort Full time
Job Overview

We are seeking a highly skilled and motivated Front Desk Operations Manager to join our team at Maingate Lakeside Resort. In this role, you will be responsible for leading the front office operations, ensuring seamless guest experiences, and maintaining high levels of customer satisfaction.

About the Role

This is a full-time position that requires a minimum of one year front office supervisory/management experience in a hotel property of similar size and quality. You will work closely with the Front Office Manager to ensure awareness and compliance of all company safety and security policies and procedures.

Key Responsibilities

  • Maintain compliance to all front office standard operation procedures: monitor key control, verify room status information, update group information, ensure follow-through of all VIP requests, and assure that all Service Standards are met within department.
  • Work with the Front Office Manager to ensure awareness and compliance of all company safety and security policies and procedures. Ensure employee and guest safety by participating in proper training and maintenance of equipment and work area.
  • May be required to work occasional over night shifts as Night Audit relief.
  • Ensure that employees meet proper standards of dress and decorum. Maintain the highest degree of guest service and professional conduct at all times. Utilize guest service skills to ensure that all guest needs are met promptly and to the guest's complete satisfaction.

Requirements and Qualifications

  • Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension.
  • Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Minimum of one year front office supervisory/management or Night Audit experience in a hotel property of similar size and quality.
  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
  • Estimated salary: $45,000 - $60,000 per year, depending on experience.


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