Customer Service Representative

5 days ago


Starkville, Mississippi, United States Frank Chiles StateFarm Full time
Job Overview

Frank Chiles State Farm is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This role is ideal for individuals who possess excellent communication skills, a talent for customer care, and a passion for delivering exceptional service.

Key Responsibilities
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish and maintain strong customer relationships, following up with customers as needed to ensure their needs are met.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Work collaboratively with the team to achieve sales and service goals, while maintaining a customer-centric approach.
Requirements
  • Previous sales experience, preferably in an outside sales or inside sales representative role, retail sales associate, or telemarketing position.
  • Excellent communication skills, including written, verbal, and listening abilities.
  • Self-motivated and detail-oriented, with a proactive approach to problem-solving.
  • Ability to work effectively in a team environment and assess customer needs through effective interviews.
  • Property Casualty license and Life and Health license, obtainable within a reasonable timeframe.
What We Offer
  • A competitive salary, plus commission/bonus structure.
  • Paid time off, including vacation and personal/sick days.
  • Opportunities for growth and advancement within our agency.


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