Customer Service Specialist I

2 weeks ago


Starkville, Mississippi, United States BankFirst Financial Services Full time
Job Overview

Primary Objective:

The role is designed to deliver exceptional support and service to both internal staff and external clients within a Call Center setting.

Key Responsibilities:

Address the inquiries of clients and employees by engaging in effective communication and providing solutions to their immediate concerns through incoming calls. This position requires a blend of technical proficiency and outstanding customer service capabilities. It is essential to convey information clearly to ensure comprehension of issues and the corresponding resolutions. Maintain a courteous, patient, and optimistic demeanor while assisting clients and colleagues.

Offer technical support and guidance for incoming inquiries related to computer systems, software applications, and hardware for fellow bank personnel. Conduct remote troubleshooting and identify the most suitable solutions based on the specifics of the issues presented by clients and employees.

Revise and update internal training materials as necessary.

Assist clients with inquiries regarding Online Banking, Debit Card services, and other account-related matters.

Additional responsibilities may be assigned by the Call Center Manager.

Qualifications/Experience/Skills:

Prior experience in Direct Customer Service is required. Familiarity with Banking operations and knowledge of banking systems is preferred.

EOE, including disability/vets



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