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Sales Coordinator

2 months ago

Tucson, Arizona, United States Aimbridge Hospitality Full time
Job Summary

As a Sales Coordinator at Aimbridge Hospitality, you will play a vital role in assisting the Director of Sales and Sales Managers in achieving customer satisfaction by performing administrative duties related to guest and hotel communications. You will also be responsible for light selling duties to small groups and functions.

Responsibilities
  • Assist in obtaining customer satisfaction by performing clerical and administrative duties.
  • Perform light selling duties to small groups and functions.
  • Maintain sales files in an organized fashion and as per specified standards.
  • Maintain Accounts Coverage Program as applicable.
  • Answer phones and qualify incoming inquiry calls.
  • Type sales contracts, BEOs, correspondence, reports, forms, and direct mail pieces as needed by the sales team.
  • Maintain lead log and lead statistics to be used for strategic outbound sales.
  • Maintain Sales system (i.e. Delphi SalesPro) and ensure consistent, accurate, and working properly.
  • Assist managers on creative projects, including proposals, direct mail pieces, invitations, and special events.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Quote prices for meeting inquiries and work with Sales leadership to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Work with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, and distribute BEOs, changes, rooming lists, signed contracts, revisions, and other necessary documents to appropriate departments.
  • Assist guests and clients with small changes requests and complete necessary paperwork for the Manager.
  • Conduct site inspections for the department as needed.
  • Enter group pickup in sales pro daily and enter preferred production in sales pro monthly.
  • Maintain constant paper flow of thank you letters for groups/functions and distribute accordingly to departments and maintain in files.
  • Monitor/Order office supplies and sales collateral to ensure proper stocking at all times.
  • Call clients for guarantee numbers for functions 72 hours prior, create/close house accounts, and complete AV orders.
  • Organize in-house deliveries, amenities, welcome letters, transportation schedules, and other necessary items as needed.
  • Attend Sales Meetings and take minutes, type, and distribute accordingly.
Requirements
  • High School diploma or equivalent is required, with College coursework in a related field preferred.
  • Experience in a hotel or a related field is also preferred.
  • Ability to type 55 wpm.
  • Proficient with Microsoft operating Systems, OnQ, and Sales Pro Enterprise.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.