Automotive Customer Service Specialist

7 days ago


Depew, New York, United States Basil Family Dealerships Full time
Job Overview

The Basil Family Dealerships is seeking a highly motivated and customer-focused Service BDC Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle all customer inquiries and concerns in a timely and professional manner.
  • Communicate effectively with customers via phone, email, and in-person to provide information and resolve issues.
  • Utilize sales and service scripts to address customer inquiries and concerns, ensuring that all dealership and manufacturer objectives are met.
  • Set appointments and follow up with customers to ensure timely completion of service work.
  • Work closely with other team members to ensure seamless communication and customer satisfaction.
  • Facilitate timely follow-up on all internet leads and provide exceptional customer service to drive sales and revenue growth.
Requirements
  • Exceptional customer service skills and a proven track record of providing next-level customer service.
  • Ability to work in a fast-paced, competitive environment and adapt to changing priorities.
  • Proficient in basic math and writing skills, with the ability to communicate effectively via phone, email, and in-person.
  • Valid driver's license required.
Benefits
  • Competitive hourly rate ($18 - $20 per hour)
  • Weekly pay
  • Affordable medical benefits
  • 401K
  • Paid time off
  • Ongoing training and advancement opportunities
  • Special employee pricing on vehicles and parts


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