Service Operations Manager

7 days ago


Depew, New York, United States Monro Muffler Brake Full time
Job Description

Job Title: Automotive Store Manager

Job Summary:

We are seeking a highly skilled and experienced Automotive Store Manager to lead our service operations and drive business growth. As a key member of our team, you will be responsible for ensuring the efficient and productive operation of our service bays, while delivering exceptional customer experiences and building strong relationships with our guests.

Key Responsibilities:

  • Develop and implement sales plans to achieve sales goals and maximize customer satisfaction
  • Train and develop teammates on all shop operations and guest services to establish a productive sales environment
  • Manage the recruiting, hiring, training, scheduling, evaluating, discipline, and development of employees to ensure effective staffing
  • Control expenses through management of payroll dollars, store maintenance, repairs, supplies, utilities, and other controllable expenses

Requirements:

  • High school or GED equivalent
  • 4+ years of automotive experience, including 4+ years of experience in automotive tire sales and service or lube and tire industry experience
  • Valid driver's license
  • Ability to work with hands overhead, stand for long periods, and lift 50 lbs
  • Excellent communication skills, business acumen, and basic algebra skills
  • Guest and team-focused mindset

Preferred Qualifications:

  • Automotive State Inspector License
  • ASE Automotive Certifications
  • Proven sales experience in automotive complete auto care, tire sales, and service
  • Supervisory experience in the tire or automotive industry

Benefits:

  • Health insurance
  • Dental insurance
  • 401K retirement plan with company match
  • Paid vacation
  • Paid holidays
  • Employee discounts
  • Career development opportunities


  • Depew, New York, United States Healthforcewny Full time

    Job Summary:Healthforcewny, a premier home health care company, is seeking an experienced Customer Service Operations Manager to provide exceptional customer service and promote a customer-centric culture within the organization. The ideal candidate will have a proven track record of leadership in customer service and experience in scheduling, logistics, and...


  • Depew, New York, United States Wegmans Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Wegmans. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful in their roles.Key...


  • Depew, New York, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our self-storage facilities.Key ResponsibilitiesCustomer Service: Provide...


  • Depew, New York, United States Expeditors International Full time

    Customer Service - Flexible Hours AvailableCompany OverviewAt Expeditors International, we specialize in global supply chain management. Our core values emphasize professionalism, leadership, and a welcoming atmosphere that encourages innovative, customer-focused logistics solutions. We handle freight movement, ensure regulatory compliance, and provide...


  • Depew, New York, United States Lineage Logistics Full time

    Customer Care LeadAt Lineage Logistics, we are seeking a Customer Care Lead to join our team and take on a challenging role that requires strong leadership and communication skills.Key Responsibilities:Lead a Customer Care Team: Plan, assign, and direct the work of a customer care team to ensure timely and effective resolution of customer issues.Customer...


  • Depew, New York, United States DePaul Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Facilities Coordinator to join our team at DePaul. As a key member of our facilities department, you will be responsible for providing hands-on maintenance and upkeep to our buildings and grounds, as well as coordinating preventative, ongoing, and emergency activities.Key...


  • Depew, New York, United States PrimeFlight Aviation Services Full time

    Join Our Team as a Mobility Services Supervisor Are you passionate about providing exceptional support in the aviation sector? At PrimeFlight Aviation Services, we are looking for a dedicated Mobility Services Supervisor to lead our wheelchair assistance operations within the airport environment. Key Responsibilities: Oversee the daily functions of the...

  • Assistant Manager

    5 hours ago


    Depew, New York, United States Tim Hortons Full time

    Job Summary:The Tim Hortons Assistant Manager position is a key role in ensuring the success of our restaurants. As an Assistant Manager, you will assist in managing all aspects of a restaurant's operation to maintain high standards of quality, cleanliness, and customer satisfaction.Key Responsibilities:Restaurant Operations: Assist in managing daily...

  • **Team Lead

    4 days ago


    Depew, New York, United States Wal-Mart Stores , Inc. Full time

    **Job Summary**We are seeking a highly skilled and experienced Team Lead to join our Business Operations team at Wal-Mart Stores, Inc. The successful candidate will be responsible for overseeing the day-to-day operations of our business, ensuring that all tasks are completed efficiently and effectively.**Key Responsibilities**Assist management in supervising...

  • Assistant Manager

    5 days ago


    Depew, New York, United States Tim Hortons Full time

    Job Summary:The Tim Hortons Assistant Manager position is a key role in ensuring the success of our restaurants. As an Assistant Manager, you will assist in managing all aspects of a restaurant's operation to maintain high standards of quality, cleanliness, and customer satisfaction.Key Responsibilities:Restaurant Operations: Assist in managing daily...


  • Depew, New York, United States Ethical Search Professionals Full time

    Position Overview:As a CNC Field Service Engineer, you will be responsible for ensuring the optimal performance of CNC machinery through effective troubleshooting and maintenance. Your role is crucial in maintaining high standards of service and customer satisfaction.Key Responsibilities:1. **Documentation Management:** - Create and maintain comprehensive...


  • Depew, New York, United States Ethical Search Professionals Full time

    Position Overview:As a CNC Field Service Engineer, you will be responsible for ensuring the optimal performance of CNC machinery through effective troubleshooting and maintenance. Your role is crucial in maintaining high standards of customer satisfaction and operational efficiency.Key Responsibilities:1. Develop and maintain comprehensive documentation of...


  • Depew, New York, United States Ethical Search Professionals Full time

    Position Overview:As a CNC Field Service Engineer, you will be responsible for ensuring the optimal performance of CNC machinery through effective troubleshooting and maintenance. This role requires a strong technical background and the ability to communicate effectively with clients and team members.Key Responsibilities:1. Develop and maintain comprehensive...


  • Depew, New York, United States Ethical Search Professionals Full time

    Position Overview:As a CNC Field Service Engineer, you will be responsible for ensuring the optimal performance of CNC machinery through effective troubleshooting and maintenance. This role requires a blend of technical expertise and customer service skills to support our clients in their operational needs.Key Responsibilities:1. **Documentation...


  • Depew, New York, United States Wegmans Food Markets Full time

    We are seeking a skilled and friendly Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive shopping experience, and promoting our products and services.Key Responsibilities:Engage with customers...


  • Depew, New York, United States Great Lakes Microsystems Inc Full time

    **Administrative Technologist Recruiter****Customer Service and Administrative Recruiter**We are seeking a highly skilled and enthusiastic professional to join our team at Great Lakes Microsystems Inc. as a Customer Service Representative, Administrative Recruiter, or Technologist Recruiter. **Key Responsibilities:**• Provide exceptional customer service...


  • Depew, New York, United States Sonwil Distribution Center Inc Full time

    Job SummaryAs a key member of the Sonwil Distribution Center Inc team, the Warehouse Specialist 3 will be responsible for overseeing all warehouse operations, ensuring seamless execution of shipping, receiving, and inventory management processes.Key Responsibilities:Warehouse Operations: Manage the receipt, storage, and shipment of goods, ensuring accurate...


  • Depew, New York, United States Tim Hortons Full time

    Job Summary:The Tim Hortons Assistant Manager position is a key role in ensuring the success of our restaurants. As an Assistant Manager, you will assist in managing all aspects of a restaurant's operation to maintain high standards of quality, cleanliness, and guest experience.Key Responsibilities:Assist in managing daily restaurant operations, including...


  • Depew, New York, United States Lineage Logistics Holding, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Lineage Logistics Holding, LLC. As a key member of our operations team, you will be responsible for leading and training a team of customer service representatives who provide exceptional service to our internal and external customers.Key...


  • Depew, New York, United States Great Clips Full time

    About the Role:We are seeking a highly motivated and experienced Salon Assistant Manager to join our team at Great Clips. As a Salon Assistant Manager, you will play a key role in supporting the Salon Manager in the day-to-day operations of the salon, including managing staff, maintaining high standards of customer service, and driving sales growth.Key...