Customer Service Lead
3 days ago
**About the Job**
We are seeking a skilled and motivated Customer Service Lead to join our team at Burlington Stores, Inc. As a key member of our customer-facing staff, you will be responsible for leading day-to-day customer service initiatives and inspiring your colleagues to provide exceptional service to all customers.
Key Responsibilities:
- Model company core values and maintain a customer-first focus
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys
- Maintain a neat and orderly front-end area and troubleshoot issues with registers and transactions
- Coordinate meal and break periods and monitor schedule adherence
Requirements:
- Able to work a flexible schedule including early mornings, nights, weekends, and holidays as required
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods
Benefits:
- Competitive wage of $13 per hour
- Flexible hours
- Associate discount
- Eligibility for part-time benefits package, including medical coverage and 401(k) plan, after one year of service
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