Customer Service Representative

5 days ago


Grand Island, Nebraska, United States Clark Holdings Inc. Tim Hortons Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of Tim Hortons, you will be responsible for delivering exceptional guest experiences in a fast-paced environment.

Key Responsibilities
  • Maintain a clean and inviting dining area, ensuring that guests feel welcome and valued.
  • Process food orders accurately and efficiently, using proper procedures to ensure freshness and quality.
  • Provide exceptional customer service through friendly attitude, attentive behavior, and in-depth product knowledge.
  • Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Working Conditions

This is a full-time position requiring regular attendance and flexibility to work varying shifts, including mornings and evenings. The ideal candidate will be able to stand for long periods, use a headset for order processing, and lift supplies/products as needed.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with a sense of urgency.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and accuracy.
Salary and Benefits

The estimated salary for this position is $15.00 per hour, based on the location and job requirements. Additional benefits include opportunities for professional growth and development, as well as a comprehensive training program.



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