Customer Service Manager

7 days ago


Grand Island, Nebraska, United States Equipment Financing Full time

**Equipment Financing Job Opportunity**

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Equipment Financing. This is a full-time position with a competitive salary of $85,000 - $110,000 per year, depending on experience.

About the Role:

  • This leadership role involves overseeing and managing a team of 10-15 Customer Care and Reception Specialists in our Grand Island office.
  • You will be responsible for handling complex customer care escalation situations, proposing process efficiencies, and maintaining department manuals and guides.
  • Your primary goal will be to provide excellent customer service while ensuring high levels of productivity and performance from your team.

About You:

  • To succeed in this role, you should have a minimum of an Associate's degree in Business, Finance, or Accounting and two to five years of related experience.
  • Excellent communication, leadership, and time management skills are essential, as well as the ability to work effectively in a fast-paced environment.
  • You should be proficient in MS Office and have a strong understanding of customer care procedures, compliance, and industry standards.

Responsibilities:

  1. Analyze team performance indicators and communicate with employees for awareness and performance improvement.
  2. Provide leadership, guidance, and feedback on individual performance using coaching, call monitoring, and customer communication training.
  3. Schedule and lead team meetings and training sessions for effective communication and collaboration.
  4. On-board new employees and provide recommendations for training and promotions.
  5. Assess risk and demonstrate consideration for Amur's reputation and customer assets.
  6. Collaborate with other departments to establish practices and procedures for long-term growth and risk management.
  7. Review and approve employee time-off requests and timesheets.
  8. Engage and inspire team members to exceed monthly goals.

What We Offer:

  • A competitive salary of $85,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The opportunity to work in a dynamic and growing company with a strong commitment to excellence and customer satisfaction.

Location:

This position is based in our Grand Island office and requires occasional travel to other locations.



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