Sales Representative

3 weeks ago


Reading, Pennsylvania, United States Fromm Electric Full time
Job Summary:

The Inside Sales Associate plays a vital role in supporting phone sales and services for customers at Fromm Electric. They assist customers in finding solutions to their needs, guiding them through the sales process, and building strong relationships to ensure a positive customer experience.

Key Responsibilities:

  • Maintain regular communication with key customer accounts to ensure their needs are met.
  • Input customer inquiries and orders accurately into the system to ensure seamless processing.
  • Record customer interactions in the CRM system and update projects to stay organized.
  • Address open customer orders promptly to maintain high levels of customer satisfaction.
  • Document and resolve customer complaints and issues in a timely and professional manner.
  • Investigate and resolve customer claims on invoices to maintain a positive reputation.
  • Respond to customer quote requests and manage sales contracts efficiently to drive business growth.
  • Assist in resolving customer service issues promptly to ensure customer loyalty.
  • Collaborate with Specialists to address customer inquiries and explore new opportunities to drive business growth.
  • Participate in technical support and systems training as necessary to stay up-to-date with industry developments.
  • Identify and pursue business growth opportunities to drive revenue and growth for Fromm Electric.

Requirements:

  • High school diploma or equivalent.
  • 3+ years of sales experience in the electrical industry or similar environment.
  • Valid driver's license with a clean driving record.
  • Strong customer service skills to meet customer expectations.
  • Excellent problem-solving skills using internal and external resources.
  • Ability to manage multiple projects and time effectively.
  • Knowledge of electrical products is a plus.


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