Service Operations Manager

2 weeks ago

Oklahoma City, Oklahoma, United States General Dynamics Information Technology Full time

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

MBI (T2)

Job Family:

Field Engineering

Job Qualifications:

Skills:

Field Services, Optical Character Recognition (OCR), Technical Support

Certifications:

Experience:

10 + years of related experience

US Citizenship Required:

No

Position Overview:

Take advantage of the opportunity to make a significant impact as a Service Operations Manager supporting the United States Postal Service (USPS). At General Dynamics Information Technology (GDIT), you will contribute to meaningful projects and develop a fulfilling career.

At GDIT, our people are our greatest asset. As a Service Operations Manager, you will play a crucial role in ensuring safety today and innovation for tomorrow. Your responsibilities will include supporting the Maintenance Technical Support Center, ensuring that USPS mail handling equipment is properly maintained and operational.

KEY RESPONSIBILITIES:

  • Oversee and direct field service operations within the organization.
  • Develop and implement policies and procedures for on-site installation, testing, maintenance, and troubleshooting of mail handling equipment.
  • Ensure that all field service projects are executed within budget and deadlines to fulfill customer requirements.
  • Utilize extensive experience and judgment to plan and achieve objectives.
  • Encourage creativity and independence in decision-making.
  • Supervise both non-exempt and exempt personnel.

REQUIREMENTS FOR SUCCESS:

Education:

  • Bachelor of Science in Engineering or a related discipline

Required Experience:

  • 10+ years of relevant experience

Technical Skills:

  • Proven experience in field support for electro-mechanical systems, optical character recognition (OCR), automated material handling, and broadband communication systems.
  • Experience with mail and package sortation equipment is preferred.

Skills and Abilities:

  • Demonstrated experience in managing field service operations.
  • Proficient in developing policies and procedures for on-site installation, testing, maintenance, and troubleshooting of mail handling equipment.
  • Proven track record of ensuring all field service projects are completed within budget and deadlines.
  • Strong communication and problem-solving abilities.
  • Effective leadership skills.

Security Clearance Level:

  • Ability to obtain and maintain a Public Trust security clearance and successfully complete a thorough Government background screening process.
  • This position has a U.S. residency requirement.

GDIT BENEFITS:

  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to career development.
  • Professional growth opportunities including paid education and certifications.
  • Access to cutting-edge technology.
  • Paid vacation and holidays for rest and recharge.

#GDITCareers #WeAreGDIT #FieldServices

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nations most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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