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Food Service Operations Manager

2 months ago

Oklahoma City, Oklahoma, United States Exchange Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Food Service Operations Manager to join our team at the Exchange. As a Food Service Operations Manager, you will be responsible for leading a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences.

Key Responsibilities

  • Supervise the preparation and sale of food items during an assigned shift.
  • Receive, verify and check quality of food/supply items.
  • Estimate and order food/supplies as required.
  • Greet each customer upon contact and assist customer by listening to needs, offering suggestions and thanking customer for their business.
  • Resolve customer complaints at the lowest level and inform management of barriers to meeting the optimal customer experience.
  • Prepare, maintain, and process accounting and facility operational reports.
  • Participate in the establishment and achievement of service and sale goals for the food operation.
  • Ensure optimum stock availability by supervising or participating in periodic stock counts and inventory(s) and updates merchandise control records.
  • Maintain/controls personnel cost and productivity standards.
  • Perform the duties of subordinate associates as required by workload.
  • Open and/or close the facility in accordance with published policies/regulations.
  • Ensure the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations.
  • Initiate work orders for repair and maintenance.
  • Supervise assigned associates.
  • Establish work schedules, assigns and distributes work; counsels; prepares performance reviews, approves/disapproves leave slips; trains associates, recommends actions and performs other supervisory functions.
  • Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards.
  • Must complete ServSafe and applicable fast-food certification(s) within 90 days of hire.
  • Keeps abreast of, actively supports and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.

Requirements

  • 6 months food supervisory experience required.
  • Excellent attention to detail.
  • Willing to cross-train and work in other areas of the store, as needed.
  • Must possess a welcoming and helpful attitude toward customers and other team members.
  • Excellent communication skills.
  • Basic computer skills.

Benefits

  • Paid Vacation & Sick Leave.
  • Medical & Dental insurance.
  • Basic Associate Life, Personal Accident & Long Term Care Insurance.
  • Flexible Spending Accounts.
  • 401K.
  • 7.5% shift differential for 2nd Shift.
  • 10% shift differential for 3rd Shift.
  • 25% Sunday Premium Pay.
  • Holiday Premium Pay (Double Pay).
  • Mass Transportation Reimbursement.
  • Associate Transfer Program (ATP).
  • Paid Military Leave.
  • Personal Accident Insurance.
  • FMLA & Administrative Leave.
  • Employee Assistance Program (EAP).