Respiratory Care Clinical Representative

3 weeks ago


Murrysville, Pennsylvania, United States APN Software Services, Inc. Full time

Position Title: Clinical Support Specialist in Respiratory Therapy

Company: APN Software Services, Inc.

Role Overview:

This position encompasses a hybrid work model, requiring minimal onsite presence. The role is designed for individuals with a strong background in respiratory therapy, focusing on patient interaction and support.

Key Responsibilities:

  • Addressing patient inquiries regarding respiratory products through various communication channels.
  • Utilizing interpersonal skills and technical knowledge to assist patients effectively.
  • Troubleshooting issues related to respiratory equipment.
  • Engaging professionally with patients and caregivers about device functionalities.
  • Documenting all patient interactions in accordance with established quality protocols.
  • Reporting product quality issues as per the defined procedures.
  • Assisting in a warehouse environment, preparing devices for patient distribution.

Essential Skills and Attributes:

  • Proficient in conflict resolution and decision-making.
  • Exceptional troubleshooting abilities.
  • Willingness to undertake additional responsibilities.
  • Commitment to maintaining high-quality standards and continuous improvement.
  • Ability to follow complex instructions and work independently.
  • Strong organizational and analytical skills.
  • Outstanding interpersonal communication.

Qualifications:

  • A.S. or B.S. in Respiratory Therapy from an accredited institution.
  • Current RRT or CRT certification.
  • Valid Respiratory Therapy license.
  • Advanced computer proficiency.

Experience:

  • Minimum of two years of relevant clinical experience in hospital or homecare settings preferred.
  • Familiarity with CPAP/BIPAP devices is advantageous.
  • Strong customer service and communication skills are essential.
  • Experience with Microsoft Office Suite and SAP is preferred.
  • Background in the medical device sector is a plus.

Additional Requirements:

This role operates within a standard call center framework, with rotating shift requirements. Candidates should be prepared for physical tasks, including standing for extended periods and lifting moderate weights.

APN Software Services, Inc. is an equal opportunity employer.



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