Respiratory Therapy

Title: Respiratory Therapy / Clinical Support Representative

Location: Murrysville, PA

Duration: 11 months

No. of positions: 1



Description:

Hybrid role in Murrysville, PA. Workers can expect to be onsite ~20% of the time. 2-3 week training period upon starting at the Murrysville, PA location.



Job Description



OUTCOMES:



The Clinical Support Representative, Project UNO has the primary responsibilities within the call center of:

o Responding to remediated patient product inquiries via telephone or in written communication via internet-based email.

o Possesses interpersonal skills and technical/clinical product knowledge and expertise which are critical to responding to daily patient-centric activities.

o Troubleshooting problems with malfunctioning electro/mechanical equipment.

o Ability to interact on a professional level with patients/caregivers concerning remediated devices.

o Documents all patient interactions following the assigned Quality System Procedures.

o Reports all quality product failure claims per approved process.

o Willingness and ability to work in a warehouse environment setting PAP devices that will be shipped to patients.



BEHAVIORS:

The successful candidate will:

- Demonstrate Conflict Management, Timely Decision Making, Process and Time Management Skills.

- Display Exceptional Troubleshooting Skills

- Show a Willingness to take on Stretch Assignments

- Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.

- Demonstrate the ability to follow simple and complex work instructions; actively listen to directions and perform tasks with little additional follow-up or direction.

- Ability to deal with multiple tasks and conflicting priorities

- An action/problem solving orientation including independent thought process and independent learning

- Maintain Clinical Skills and Certifications

- Outstanding Interpersonal skills

- Exceptional Organizational Skills

- Critical Analysis and Problem Solving



EDUCATION:

This position requires:

- A.S or B.S in Respiratory Therapy from an Accredited Respiratory Therapy Program

- Current RRT or CRT

- Current license in Respiratory Therapy

- Advanced Computer Skills



EXPERIENCE:

A successful candidate will have:

- A minimum of 2 years of appropriate Clinical experience in Hospital and/or Homecare Clinical Setting is preferred

- Understanding of CPAP/BIPAP devices preferred

- Professional phone skills and Customer Service Skills highly desired.

- Experience with use of software including Microsoft Office, Word, Excel preferred

- SAP experience highly desired

- Experience in the medical device industry preferred, but not required.



PROFESSIONALOTHER REQUIREMENTS:

- This position performs in a standard call center environment which includes rotating shift requirements.

- The Project UNO RT Recall Line is open 8am to 5pm EST. Successful candidates rotate through working two shifts (8am to 4pm and/or 9am to 5pm) on the phone.

- Candidate may also be required to work in our warehouse facility setting PAP devices that will be shipped to patients.

- Candidate must be able to be on their feet for several hours a day (warehouse work) and be able to lift/carry 15 lbs.

- This position also requires a demonstrated proficiency in use of standard office equipment – including computers.

- EOE/AA