Front Desk Manager

4 days ago


New York, New York, United States Golden Nugget Hotels & Casinos Full time

**Job Summary**

We are seeking a highly motivated and experienced Front Desk Agent/DR Supervisor to join our team at the Golden Nugget hotel and casino in Atlantic City, NJ.

Responsibilities:

  • Verify reservation information, register guests, and secure payment for hotel guests upon arrival.
  • Orientate guests to the hotel, provide general information, and respond to guest inquiries as requested.
  • Maintain a cash bank of $1500 to ensure accurate processing of cashier transactions and daily deposits.
  • Post guest charges to established hotel accounts.
  • Perform cashiering functions, including cash and credit card settlements.
  • Sell and redeem hotel gift certificates.
  • Process new card accounts, produce cards, and distribute brochures to registered hotel guests only.
  • Access the system player rating to input hotel reservations.
  • Explain the player rating system and card benefits to hotel guests.
  • Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
  • Consistently deliver positive, courteous, and professional guest service in all interactions.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.

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