Healthcare Enrollment Coordinator
1 week ago
Position Type:
Full-time
About Us:
Westside Family Healthcare is a community-focused health center dedicated to enhancing the well-being of our communities by ensuring equitable access to quality healthcare services, irrespective of financial capacity. Established in 1988, we have a team of 240 professionals committed to serving over 27,000 patients across Delaware.
Role Overview:
We are seeking Enrollment Specialists who are passionate about assisting individuals and families in overcoming financial obstacles to healthcare. These specialists play a crucial role in connecting uninsured individuals, including our patients, with programs designed to make healthcare more affordable.
Key Responsibilities:
- Assist patients and community members in accessing financial support for healthcare services, including navigating the Health Insurance Marketplace.
- Educate individuals on eligibility requirements and the application processes for various financial assistance programs.
- Inform patients about additional health programs that may enhance their access to care and facilitate their enrollment.
- Guide individuals through the completion of program applications, ensuring all necessary documentation is obtained and submitted.
- Achieve Certified Application Counselor or Navigator certification during the training period and maintain it annually.
- Prepare comprehensive reports detailing patient interactions and outreach activities.
- Safeguard patient information to uphold confidentiality in compliance with HIPAA regulations.
- Participate in statewide outreach events as required, typically 2-4 times monthly.
- Attend mandatory meetings and training sessions.
- Develop a thorough understanding of healthcare and social service resources available within the community.
- Promote the significance of primary and preventive care during individual consultations and community outreach initiatives.
Qualifications:
- High school diploma or GED.
- Minimum of six months experience with Microsoft Office applications (Word, Excel, Outlook).
- Proficiency in both written and spoken English, as well as Spanish or another language prevalent among our patient demographic.
- Possession of a valid driver's license, reliable transportation, and the ability to travel independently for outreach events.
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