Healthcare Enrollment Coordinator

1 week ago


Bear, Delaware, United States Westside Family Healthcare Full time

Position Type:
Full-time

About Us:
Westside Family Healthcare is a community-focused health center dedicated to enhancing the well-being of our communities by ensuring equitable access to quality healthcare services, irrespective of financial capacity. Established in 1988, we have a team of 240 professionals committed to serving over 27,000 patients across Delaware.

Role Overview:
We are seeking Enrollment Specialists who are passionate about assisting individuals and families in overcoming financial obstacles to healthcare. These specialists play a crucial role in connecting uninsured individuals, including our patients, with programs designed to make healthcare more affordable.

Key Responsibilities:

  1. Assist patients and community members in accessing financial support for healthcare services, including navigating the Health Insurance Marketplace.
  2. Educate individuals on eligibility requirements and the application processes for various financial assistance programs.
  3. Inform patients about additional health programs that may enhance their access to care and facilitate their enrollment.
  4. Guide individuals through the completion of program applications, ensuring all necessary documentation is obtained and submitted.
  5. Achieve Certified Application Counselor or Navigator certification during the training period and maintain it annually.
  6. Prepare comprehensive reports detailing patient interactions and outreach activities.
  7. Safeguard patient information to uphold confidentiality in compliance with HIPAA regulations.
  8. Participate in statewide outreach events as required, typically 2-4 times monthly.
  9. Attend mandatory meetings and training sessions.
  10. Develop a thorough understanding of healthcare and social service resources available within the community.
  11. Promote the significance of primary and preventive care during individual consultations and community outreach initiatives.

Qualifications:

  1. High school diploma or GED.
  2. Minimum of six months experience with Microsoft Office applications (Word, Excel, Outlook).
  3. Proficiency in both written and spoken English, as well as Spanish or another language prevalent among our patient demographic.
  4. Possession of a valid driver's license, reliable transportation, and the ability to travel independently for outreach events.


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