Patient Care Coordinator

2 weeks ago


Bear, Delaware, United States Westside Family Healthcare Inc Full time
Job Overview

Westside Family Healthcare Inc. is seeking Healthcare Coordinators

Become part of a compassionate and committed team dedicated to assisting patients and families in accessing healthcare services and navigating community resources.

As a nonprofit organization, Westside Family Healthcare is committed to delivering high-quality primary medical care without regard to the ability to pay. The Healthcare Coordinator plays a crucial role in organizing patient care activities among multiple providers to ensure the effective delivery of healthcare services while minimizing fragmentation. This position focuses on patients requiring services from specialty providers and those needing ongoing monitoring and timely reminders for preventive health services.

WORKING WITH US MEANS EMBRACING A PATIENT-CENTERED APPROACH.

A Patient-Centered Medical Home is not merely a physical location; it embodies a healthcare delivery model that prioritizes the patient in all health-related decisions. As a community health center, Westside Family Healthcare is dedicated to providing care to all individuals, irrespective of their ability to pay, immigration status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To enhance the health of our communities by ensuring equal access to quality healthcare services, regardless of financial capability.

BENEFITS: Our comprehensive benefits package includes medical, dental, and vision insurance, life and disability coverage, a 401(k) retirement plan with matching contributions, and supplemental insurance options. We also offer a generous paid time off policy and flexible work arrangements to support work-life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

KEY RESPONSIBILITIES:

  1. Guide patients to specialty and other necessary care, addressing barriers such as language, transportation, and financial issues to ensure timely, safe, effective, patient-centered, and equitable referrals and procedures.
  2. Evaluate patient and family preferences for receiving information.
  3. Communicate essential information, including appointment details and health reminders, to patients through various communication methods.
  4. Adhere to organizational protocols regarding the use of Electronic Medical Records (EMR) in compliance with HIPAA and patient confidentiality standards.
  5. Document all interactions with patients and relevant individuals accurately in the patient's electronic health record.
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems.
  7. Utilize DHIN and other systems to gather necessary information for care coordination and keep patient records updated.
  8. Collaborate with community programs or internal departments to provide patient assistance.
  9. Process prior authorizations and insurance referrals as required.
  10. Monitor surveillance ticklers and collaborate with Health Information Technology to proactively identify patient care needs.
  11. Collect data pertinent to healthcare coordination.

Qualifications:

  1. High school diploma or GED.
  2. Minimum of one year of experience in the medical or health insurance sector.
  3. At least six months of experience with Microsoft Office software.
  4. At least six months of experience using electronic medical record software.


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