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Healthcare Enrollment Coordinator

2 months ago

Bear, Delaware, United States Westside Family Healthcare Inc Full time
Job Overview

WESTSIDE FAMILY HEALTHCARE INC. IS SEEKING ENROLLMENT SPECIALISTS

BE PART OF A COMPASSIONATE AND DEDICATED TEAM THAT ASSISTS PATIENTS AND FAMILIES IN ACCESSING HEALTHCARE AND NAVIGATING COMMUNITY SERVICES.

Enrollment Specialists play a crucial role in eliminating financial obstacles to healthcare by linking uninsured individuals, including patients of Westside Family Healthcare (WFH), to programs that enhance healthcare affordability. These specialists not only educate individuals about accessible health coverage options through personalized interactions and outreach initiatives but also guide them through the application and enrollment processes for various State and Federal insurance affordability programs. These programs encompass Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC), and Screening for Life (SFL). Furthermore, Enrollment Specialists support WFH patients in enrolling in sliding fee scales and external medication assistance programs. Strong organizational abilities are essential for this role.

As a community-focused, non-partisan health center in Delaware, Westside has been committed to our mission of enhancing community health by ensuring equal access to quality healthcare, irrespective of financial capability. Our dedicated team of clinicians and support staff is integral to fulfilling this mission and serving our community. With a workforce of 240, five health centers, and over 27,000 patients across Delaware, Westside is devoted to improving health, one patient, one family, and one community at a time.

OUR MISSION: To enhance community health by ensuring equal access to quality healthcare, regardless of financial capacity.

OUR BENEFITS: Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) retirement plan with matching contributions, and supplemental insurance options. We offer a generous paid time off (PTO) policy and flexibility to promote work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

KEY RESPONSIBILITIES:

  1. Assist WFH patients and consumers in accessing financial support for healthcare services, including the Health Insurance Marketplace.
  2. Help individuals comprehend eligibility criteria and the application processes for various financial assistance programs that facilitate affordable healthcare.
  3. Clarify other health programs that enhance healthcare access for which patients or consumers may qualify and connect them with enrollment resources.
  4. Support the completion of program applications, identifying and obtaining necessary documentation, and act as a liaison with program administrators to finalize the enrollment process.
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain it annually thereafter.
  6. Prepare timely, detailed reports for all patient/consumer interactions and outreach activities.
  7. Safeguard patient and consumer information to ensure confidentiality in accordance with HIPAA regulations.
  8. Travel to and participate in statewide outreach events as required, typically 2-4 times per month.
  9. Attend all mandatory meetings and training sessions.
  10. Develop comprehensive knowledge of healthcare and social service resources available within the community.
  11. Provide information on the significance of primary and preventive care during individual interactions and community outreach events throughout the state.

Qualifications:

  1. High school diploma or GED.
  2. At least six months of experience with the Microsoft Office software suite (Word, Excel, Outlook).
  3. Fluency in written and spoken English and Spanish or another language prevalent among our patient population.
  4. Valid driver's license, reliable transportation, and the ability to travel independently between work locations, including external outreach events.