Medical Operations Director

4 weeks ago

New York, New York, United States Biograph Full time
Job Title: Clinic Manager

We are seeking a highly skilled and experienced Clinic Manager to lead the setup and successful launch of our new clinic in New York City. As a key member of our team, you will be responsible for overseeing all administrative and operational functions that impact medical services, driving efficiency and excellence across the clinic.

Key Responsibilities:

  • Manage construction milestones and implement workflows to ensure a smooth and timely launch
  • Develop detailed project plans and manage timelines for procurement of medical equipment, office furniture, and other supplies
  • Oversee clinic setup, including vendor management and logistics coordination to ensure timely delivery and installation of all equipment
  • Recruit, train, and supervise clinic staff and administrative personnel
  • Collaborate with the Director of Operations to develop and execute onboarding processes and comprehensive training sessions for all new hires
  • Manage day-to-day clinic operations, ensuring a smooth and efficient workflow
  • Develop and implement policies and procedures to improve operational efficiency and patient care
  • Monitor and maintain clinic equipment and supplies, ensuring they are properly stocked and functioning
  • Partner with the operations team to scale the New York City clinic capacity while maintaining high levels of service
  • Conduct performance evaluations, provide constructive feedback, and implement professional development plans
  • Develop and manage the clinic's budget, ensuring financial targets are met. Monitor billing and collections processes
  • Analyze financial reports and implement cost-control measures as needed
  • Collaborate with the Membership Director to support patients by providing high-touch, white-glove service, preparing patient schedules, stocking suites for appointments, coordinating with the clinic team to ensure smooth appointments, and managing patient feedback and resolving issues promptly
  • Ensure compliance with healthcare regulatory requirements, accreditation standards, and company policies. Conduct regular audits and inspections to ensure compliance
  • Perform any additional assigned tasks or ad hoc projects

Requirements:

  • 3-5 years of clinic or practice management experience preferred
  • Bachelor's degree required
  • Strong interpersonal and communication skills to effectively communicate with physicians, other medical professionals, office personnel, employees, and patients
  • Excellent analytical and problem-solving skills
  • Computer literacy and knowledge of relevant healthcare and administrative software (GSuite, Airtable, EHR)
  • Financial acumen and experience with budgeting and financial management
  • Strong knowledge of healthcare regulations, accreditation standards, and best practices
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
  • Agile, flexible, and resourceful
  • Comfortable working independently and owning projects, defining timelines, and deliverables

At Biograph, our mission is to disrupt the healthcare system with a novel approach to preventative care. The Biograph Method is the world's most advanced health evaluation, focused on helping you live longer and healthier. We are reinventing what a medical visit should be - combining luxury, advanced technology, personalized care - and we're saving lives in the process.

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