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Store Support Team Leader

3 months ago

Darien, Connecticut, United States Whole Foods Market Full time

Role Overview:
As a Store Support Team Leader, you will play a crucial role in overseeing the scheduling and management of the Store Support Team Members, ensuring the seamless operation of the department on a daily basis.

Key Responsibilities:
- Assist the Store Support Team Leader and Associate Team Leaders in maintaining efficient operations.
- Uphold a positive company image by delivering courteous, friendly, and efficient service to both customers and Team Members.
- Ensure compliance with team and store Standard Operating Procedures while being prepared to perform various Team Member duties as needed.

Core Values:
All positions within Whole Foods Market are expected to support our core values and goals, promote national, regional, and store initiatives, and adhere to health and safety regulations, including Food Safety requirements.

Team Management:
- Supervise and assign tasks to Team Members.
- Collaborate with the Team Trainer to cultivate a high-performance team through effective training and development.
- Assist in onboarding new Team Members using established training materials and checklists.

Customer Engagement:
- Maintain cleanliness and organization of cases and shelves, ensuring proper stock rotation.
- Address and resolve complex customer issues effectively.
- Ensure that all Team Members receive their scheduled breaks.

Communication:
- Relay team concerns to the Team Leader and Associate Team Leader.
- Report attendance issues to Store Leadership.

Performance Standards:
- Set and uphold the highest standards of retail execution.
- Foster a positive environment characterized by teamwork, mutual respect, and high morale.

Customer Focus:
- Stay attuned to customer flows and needs, directing Team Members to enhance customer satisfaction.
- Respond promptly to customer inquiries and requests.

Team Development:
- Select, train, mentor, and motivate Team Members to sustain a high-performance team.
- Conduct timely and thoughtful performance evaluations.

Skills Required:
- In-depth knowledge of Store Support team policies and procedures.
- Ability to teach and guide others positively.
- Strong product knowledge and awareness of new offerings.
- Excellent interpersonal, motivational, and customer relationship skills.
- Proficient in regulatory and safety policies.
- Strong mathematical skills for financial performance assessment and inventory management.
- Demonstrated leadership and decision-making abilities.

Physical Requirements:
- Ability to lift up to 50 pounds.
- Capable of standing or walking for 6-8 hours during an 8-hour workday.
- Ability to perform various physical tasks including bending, twisting, and reaching.

Work Environment:
- Exposure to cleaning chemicals and varying temperatures.
- Flexibility to work nights, weekends, and holidays as needed.

Compensation:
The wage range for this position is $22.60 per hour, commensurate with experience. Whole Foods Market offers comprehensive benefits, which may include health insurance, retirement plans, and paid time off.

Equal Opportunity:
Whole Foods Market is committed to providing equal employment opportunities for all Team Members and candidates, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, or any other legally protected characteristic.