Customer Service Representative

6 days ago


Greensboro, North Carolina, United States Atlantic Union Bank Full time

This position offers a unique opportunity to provide exceptional customer service and contribute to the success of our team.


Key Responsibilities:



  • Deliver a best-in-class customer experience through efficient and friendly service.
  • Process transactions, handle customer inquiries, and provide product information.
  • Balance cash transactions and maintain a clean and organized workspace.
  • Identify opportunities to enhance customer relationships and contribute to branch sales goals.
  • Comply with all applicable laws and regulations, including Atlantic Union Bank's BSA/AML Policy and Procedures.
  • Evaluate and escalate potential risks and concerns through established channels.
  • Maintain knowledge of bank products and services, including other lines of business.
  • Develop adaptability and flexibility to meet changing business needs.

Organizational Relationship:


This position is supervised by the assigned leader of the branch.


Requirements:


Education & Experience:



  • A high school diploma or equivalent is required.
  • Previous cash handling experience is preferred.
  • Excellent customer service skills and a positive attitude are essential.

Knowledge & Skills:



  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficient computer skills and basic mathematical abilities.
  • Ability to work accurately and efficiently in a team environment.
  • Able to stand for extended periods and lift objects up to 30 pounds.

We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.



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