Hotel Operations Manager

2 weeks ago


Charleston, West Virginia, United States VP Management Full time
Job Overview

As a key member of the VP Management team, the Hotel General Manager is responsible for ensuring the smooth operation of our hotel, maintaining high standards of service, and driving revenue growth.

Key Responsibilities:

  • Develop and implement policies, procedures, and standards to ensure brand consistency and compliance with state regulations.
  • Lead by example, providing exceptional service to guests and fostering a positive work environment among team members.
  • Oversee all operational activities, including front desk, housekeeping, maintenance, and sales, to ensure seamless execution and high guest satisfaction.
  • Collaborate with the sales team to identify new business opportunities and maintain relationships with key accounts.
  • Work closely with the accounting team to develop and manage the hotel's budget, ensuring revenue goals are met and expenses are controlled.
  • Conduct regular training and performance evaluations to ensure team members have the skills and knowledge needed to excel in their roles.
  • Monitor and improve hotel standards, guest scores, and QA scores to maintain excellence in service and quality.

Requirements:

  • Proven experience in hotel management, with a strong understanding of P&L management, payroll processing, and revenue generation.
  • Excellent leadership and communication skills, with the ability to motivate and train team members.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Experience with IHG systems is a plus.


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