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Patient Service Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at Concentra. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients and ensuring a seamless experience from registration to checkout.
Key Responsibilities- Greet patients and visitors in a welcoming and respectful manner
- Communicate wait times and direct patients accordingly
- Obtain authorization and process patients for services as needed
- Check in patients using our patient management system and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct callers accordingly
- Contact patients regarding appointment reminders, rescheduling, or cancellations
- Check out patients in our patient management system and distribute records
- File paperwork, medical records, and correspondence
- Maintain inventory of office supplies and printed forms
- Manage dissemination of paperwork to outside parties
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings and participate in initial and ongoing training
- Complete processing of patient referrals, including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
- Assist in managing daily administrative functions and maintaining a neat, clean, and orderly appearance throughout the facility
- Use our employer reporting tool to scan and distribute employer results and paperwork
- Review clinician transcriptions and enter applicable charges via our internal charge entry system
- High School Diploma or GED
- 6 months to 1 year of job-related experience
- Working knowledge of state-specific occupational medicine requirements preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
- Ability to make decisions or solve problems using logic and propose quality solutions
- Outstanding customer service skills and ability to deal with people in a tactful and professional manner
- Ability to properly handle sensitive and confidential information in accordance with federal and state laws and company policies
- Demonstrated effective communication and interaction with employers, patients, providers, and other employees
- Demonstrated ability to maintain working relationships with all levels of employees
- Demonstrated excellent customer service skills
- Demonstrated intermediate knowledge of Microsoft Office and entry of data into various systems/applications
- Ability to perform all aspects of front office operations
- Drive to achieve or exceed established service standards
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, and Dental Plans
- Life and Disability Insurance
- Paid Time Off and Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
