Systems and Software Analyst III

1 day ago

Pittsburgh, Pennsylvania, United States Duquesne Light Company Full time
Job Title: Systems and Software Analyst III - HR/SAP

Duquesne Light Company, a leading provider of electric energy, is seeking a skilled Systems and Software Analyst III - HR/SAP to join its team. As a key member of the organization, this role will be responsible for maintaining, enhancing, and supporting corporate applications within the company.

Key Responsibilities:
  • Serve as the technical expert for SAP SuccessFactors, responsible for vendor relationship management, system administration, user support, configuration, and reporting.
  • Act as the primary point of contact between the project management team, business users, and software vendors, ensuring seamless communication and collaboration.
  • Monitor system performance, identify failures and errors, and update documentation for daily scheduled tasks and error reporting.
  • Collaborate with software vendors to understand their offerings and ensure alignment with the company's technical framework.
  • Provide guidance on integrations with SAP SuccessFactors, including SQL logic.
  • Manage work between vendor and internal DLC teams, including integrations, SSO, and other technical tasks.
  • Oversee QA practices and conduct end-to-end testing to verify that new applications meet business requirements and function as intended.
  • Assist business users in understanding technical details of systems and address tickets related to corporate applications within established SLA targets.
  • Apply knowledge of cloud computing concepts to ensure SaaS solutions are properly integrated with the company's existing infrastructure.
Requirements:
  • Bachelor's degree in computer science, information technology, or a related field.
  • 3+ years of experience in supporting and administering corporate applications, such as ERP, CRM, or other business systems.
  • Proven experience managing cloud infrastructure (AWS, Azure, Google Cloud) and hybrid environments.
  • Experience with SuccessFactors (System Admin/Maintenance/User Support).
  • Experience in managing and leading technical teams.
Preferred Skills:
  • Strong understanding of cloud computing concepts and SaaS solutions.
  • SQL experience, specifically for querying databases and troubleshooting integrations.
  • Experience with ticketing software, backlog management, and work prioritization.

Duquesne Light Company is an equal opportunity employer and is committed to providing a workplace free of unlawful discrimination and retaliation. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please connect with us at [insert contact information].

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