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Software Support Analyst

2 months ago

Pittsburgh, Pennsylvania, United States Bizowie Full time
Job Title: Software Support Analyst

We are seeking a highly skilled and motivated Software Support Analyst to join our team at Bizowie. As a key member of our support team, you will play a crucial role in providing exceptional support to our customers and ensuring the smooth operation of our software systems.

Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot issues and resolve problems in a timely and efficient manner
  • Collaborate with internal teams to identify and resolve system issues
  • Develop and maintain comprehensive documentation for support procedures and system configurations
  • Stay up-to-date with the latest enhancements and changes to our software
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
  • Strong analytical and problem-solving skills with the ability to work independently and collaborate effectively with a team
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders
  • Experience with scripting languages (Perl, PHP, Ruby, JavaScript or Python) and relational databases (MySQL/Postgres)
  • Familiarity with Amazon Web Services and related tools
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and advancement within a growing company
  • Comprehensive health, dental, and vision insurance plans
  • Work-life balance with flexible working hours