Systems and Software Analyst III

1 week ago

Pittsburgh, Pennsylvania, United States Duquesne Light Full time
Job Title: Systems and Software Analyst III - Corporate Applications

At Duquesne Light, we are committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation.

Job Summary:

The Systems and Software Analyst III - Corporate Applications is responsible for maintaining, enhancing, and supporting corporate applications within the organization. This role serves as a key technical liaison between the project management team, business users, and software vendors, ensuring that business requirements are accurately translated into technical specifications and that projects are delivered successfully.

Key Responsibilities:
  • Responsible for the effective administration, support, and optimization of enterprise-wide software applications.
  • Analyze business processes and implement solutions that enhance application performance.
  • Ensure seamless integration with other systems.
  • Serve as SAP SuccessFactors technical expert, responsible for vendor relationship.
  • Responsible for duties such as system admin, maintenance, user support, configuration, and reporting.
  • Serve as the primary point of contact between the project management team, business users, and software vendors.
  • Understand business requirements and translate them into actionable tasks for technical teams.
  • Monitor the system for failures and errors in performance.
  • Update and maintain documentation for daily scheduled tasks and error reporting.
  • Collaborate with existing and prospective software vendors to understand their offerings and ensure their solutions align with the company's technical framework.
  • Provide guidance related to integrations with SAP SuccessFactors, including SQL logic.
  • Manage work between vendor and internal DLC teams, such as integrations, SSO, etc.
  • Work with vendor on reporting or communicating bugs and defects within their systems.
  • Oversee QA practices and conduct end-to-end testing to verify that new applications meet business requirements and function as intended within the company's environment.
  • Assist business users in understanding technical details of systems.
  • Address tickets from the business relating to corporate applications within established SLA targets.
  • Apply knowledge of cloud computing concepts to ensure SaaS solutions are properly integrated with the company's existing infrastructure.
  • Work closely with technical teams to implement Single Sign-On (SSO) for new applications, ensuring seamless integration with existing systems.
Requirements:
  • Bachelor's degree in computer science, information technology, or a related field.
  • 3+ years of experience in supporting and administering corporate applications, such as ERP, CRM, or other business systems.
  • Proven experience managing cloud infrastructure (AWS, Azure, Google Cloud) and hybrid environments.
  • Experienced with SuccessFactors (System Admin/Maintenance/User Support).
  • Experience in managing and leading technical teams.
Preferred Skills:
  • Strong understanding of cloud computing concepts and SaaS solutions.
  • SQL experience, specifically for querying databases and troubleshooting integrations.
  • Experience with ticketing software, backlog management, and work prioritization.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please connect with us at [insert contact information].

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