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Front Desk Agent

1 month ago

Scottsdale, Arizona, United States The Monarch Scottsdale Full time
Job Summary

As a Front Desk Agent at The Monarch Scottsdale, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our guests. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Key Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle requests for information, mail, and messages in a timely and courteous manner.
  • Maintain a high level of accuracy and attention to detail when handling guest transactions and communications.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities with ease.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or related field is preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Strong communication and interpersonal skills, with a focus on delivering exceptional guest service.
  • Ability to work effectively in a team environment and maintain a positive attitude in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and growing company.
  • A fun and supportive work environment.
  • The chance to develop your skills and advance your career.