User Experience Researcher

2 days ago

Salt Lake, Utah, United States Zions Bank Full time
Job Title: User Experience Researcher

This role is part of the Digital Products and Strategy team at Zions Bank, where we are transforming the financial institution experience through technology and innovation.

We are seeking a User Experience Researcher to join our team and contribute to the discovery and development of sustainable solutions for our customers.

Responsibilities:
  • Plan and conduct generative and evaluative research, including formative and summative research.
  • Create research artifacts and manage participant pools, sampling, recruitment, and onboarding.
  • Run moderated usability studies, IDIs, card and tree sorts, surveys, split testing, and unmoderated testing.
  • Analyze and synthesize findings and insights into actionable recommendations.
  • Communicate recommendations to non-research cross-functional team members.
  • Archiving and accessioning research studies and artifacts.
  • Champion efforts for improving and documenting research processes.
Requirements:
  • Experience with basic user research qualitative methods and basic quantitative methods.
  • Experience in a product development context, preferably in an agile environment.
  • Experience creating user experience artifacts and communicating findings to stakeholders.
  • Requires a bachelor's degree in humanities or social sciences and 2+ years of experience in integrating user research into digital product designs.
Location:

This position has a hybrid work-from-home schedule with a minimum of one day per week in the office at the new Zions Technology Center in Midvale, UT.

Benefits:
  • Medical, Dental, and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

Zions Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and equitable treatment of all employees and applicants.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.

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