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Senior UX Researcher

2 months ago

Salt Lake, Utah, United States American Express Full time
About the Role

We are seeking a highly skilled Senior UX Researcher to join our team at American Express. As a key member of our research team, you will play a critical role in elevating knowledge and understanding of our users across UX, product, and engineering.

Key Responsibilities
  • Operate as a strategic partner to product and design teams, guiding the work of other researchers and vendor partners to generate unique and surprising insights.
  • Lead programs of research, focusing on elevating stakeholder knowledge of our users and bringing user experiences to life in new and innovative ways.
  • Facilitate workshops with design and product stakeholders to align on learning needs, identify critical problems, and determine actions to take.
  • Lead the creation of research artifacts that drive progress and guide strategic thinking, operating as a strategic insights partner.
  • Play a leadership role in building the research practice and driving the adoption of research at Amex, presenting research programs and new ideas to cross-functional partners and leaders.
Requirements
  • At least 5 years of hands-on experience in research, including work on American Express commercial platforms.
  • Proficient in using User Testing or other similar platforms for both moderated and unmoderated approaches.
  • Demonstrates an understanding of fundamental UX research theories, principles, and concepts gained through practical experience in industry or academia.
  • Is a proactive, energetic communicator with an impressive attention to detail in written communications and a clear and engaging verbal presentation style.
Preferred Qualifications
  • Proficient in using UserZoom, Dscout, and User Testing for both moderated and unmoderated approaches, Qualtrics for conducting surveys and understanding CSAT/NPS.
  • PhD.
What We Offer

We back our colleagues with the support they need to thrive, professionally and personally. Our benefits include:

  • 6% Company Match on retirement savings plan.
  • Free financial coaching and financial well-being support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.