User Acceptance Testing Senior Professional

7 days ago

Salt Lake, Utah, United States Humana Full time
User Acceptance Testing Senior Professional

About the Role

The User Acceptance Testing Senior Professional plays a critical role in ensuring that our information systems products and services meet department standards and end-user requirements. This position involves carrying out procedures to validate the system from an end-user perspective, collaborating with business and IT teams to understand requirements, and developing detailed UAT test plans.

Key Responsibilities

  • Develop and execute UAT test plans to ensure system functionality and usability
  • Collaborate with business and IT teams to understand requirements and develop test cases
  • Perform UAT test cases to validate system functionality and identify defects
  • Document and report test results, including defects and issues found during testing
  • Ensure test environment data aligns with scenarios based on UAT plans through coordination with IT teams
  • Identify and create necessary test data sets for UAT
  • Prepare regular status reports on testing progress, including test execution metrics, defect status, and any risks or issues

Requirements

  • 2 or more years of experience with end-user test plan development and execution
  • Process mapping (End to end processes, identifying gaps, creating/modifying flowcharts/maps) experience
  • Ability to perform complex workflow analysis and recommend quality improvements
  • Root cause analysis experience
  • Ability to work in tight timelines and to prioritize task/assignments
  • Expertise in Microsoft Office applications Word, Excel and/or PowerPoint
  • Proficiency in verbal and written communication to senior leadership
  • Proven experience with consulting with and building relationships with business partners
  • Demonstrated ability to communicate technical information to non-technical professionals

Preferred Qualifications

  • Experience with test management tools such as ADO (Azure DevOps) to manage test plan
  • Knowledge of Agile Software Development; Software Development Life Cycle
  • Experience performing end-user testing for a Call Center/Contact Center organization with CRM (Customer Relationship Management) tools
  • Prior working experience with TRICARE and/or Military/Government data
  • Data analytics knowledge

About Humana

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.

Equal Opportunity Employer

Humana is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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