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Healthcare Support Specialist

2 months ago

Hagerstown Maryland, United States Maryland Vision Institute Full time

Overview:


We are in search of a friendly, dynamic, and professional Healthcare Support Specialist to become a vital part of our exceptional team. The Healthcare Support Specialist plays a crucial role in welcoming patients as they arrive, managing check-in and check-out processes, scheduling appointments, and performing various administrative duties.


Key Responsibilities:

  • Welcoming patients with professionalism, both face-to-face and over the phone.
  • Promptly addressing inquiries or directing them to the appropriate personnel.
  • Enhancing provider schedules and ensuring patient satisfaction through effective appointment management.
  • Informing healthcare providers of patient arrivals.
  • Reassuring patients by anticipating their concerns and providing clear answers to their questions.
  • Ensuring the availability of treatment information by accessing and updating patient records.
  • Verifying financial documentation and collecting patient payments while processing third-party claims.
  • Managing office supplies and equipment by anticipating needs and facilitating orders.
  • Delivering outstanding customer service.

Qualifications:

  • A High School diploma or GED equivalent is mandatory.
  • Detail-oriented with the ability to handle multiple tasks simultaneously.
  • Exceptional customer service abilities.
  • Capability to thrive in a fast-paced environment.
  • Outstanding communication skills, both verbal and written.
  • Proficiency in MS Office applications.
  • Familiarity with electronic medical records software is advantageous.
  • Experience in the healthcare sector is preferred but not essential; we are open to training the right individual.
  • Bi-lingual proficiency in English and Spanish is a plus.

Benefits:

  • Competitive salary package.
  • Comprehensive benefits program.
  • 401(K) retirement plan.
  • Significant discounts on eye care services.
  • Opportunities for continuing education.
  • Career advancement and development.
  • Paid time off and holidays.