Chevrolet Customer Advocate

2 days ago


Virginia Beach, Virginia, United States RK Chevrolet Full time

About Us:

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RK Chevrolet is a leading automotive dealership dedicated to providing exceptional customer service and experiences. We are seeking a highly motivated and customer-focused individual to join our team as a Service Consultant.

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Job Description:

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This full-time position involves acting as the liaison between our dealership and customers who require maintenance or repairs on their Chevrolet vehicles. You will be responsible for providing exceptional customer service, scheduling appointments, and consulting with customers to determine their vehicle needs.

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Key Responsibilities:

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  • ">
  • Provide exceptional customer service and support throughout the service process">
  • Schedule appointments and manage service appointments efficiently">
  • Consult with customers to determine their vehicle needs and provide recommendations for necessary repairs and maintenance">
  • Utilize dealership software and tools to accurately document customer information, service details, and vehicle history">
  • Work closely with our service technicians and parts department to ensure timely and accurate completion of repairs">
  • Handle any customer complaints or issues and escalate as needed">
  • Keep up-to-date with Chevrolet products and new technologies to provide accurate and relevant information to customers">
  • Meet or exceed set performance goals and metrics, including customer satisfaction and service sales targets">
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Requirements:

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  • ">
  • High school diploma or equivalent, college degree preferred">
  • Previous experience in the automotive industry, specifically in a customer service or sales role, preferred">
  • Excellent communication and interpersonal skills">
  • Strong customer service orientation and the ability to handle difficult or frustrated customers with patience and empathy">
  • Knowledge of basic automotive maintenance and repairs">
  • Proficient computer and technology skills">
  • Ability to work in a fast-paced and dynamic environment">
  • Must be willing to work flexible hours, including evenings and weekends">
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Benefits:

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We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and employee discounts on vehicles and services.

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Equal Opportunity Employer:

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RK Chevrolet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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