Customer Service Representative with Excellent Communication Skills

2 weeks ago


Virginia Beach, Virginia, United States H&R Block Full time

Company Overview



At H&R Block, we strive to provide exceptional service to our clients. With a commitment to continuous improvement, we aim to be the go-to destination for tax and financial solutions.

Salary



The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and location.

Job Description



As a Client Service Professional/Receptionist at H&R Block, you will play a crucial role in delivering top-notch customer service to our clients. Your primary responsibilities will include:


  • Answering phones and greeting clients in a personalized, friendly, and inviting manner
  • Matching clients with the best-suited tax professional for their needs
  • Scheduling clients according to their preferences
  • Ensuring all client needs are met during service, both in-person, over the phone, or virtually
  • Maintaining office cleanliness and organization of resources with team members
  • Performing other duties as assigned


Required Skills and Qualifications



To excel in this role, you should possess:


  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficiency with the ability to use Microsoft Office


Benefits



As an H&R Block employee, you can expect a range of benefits that support your overall well-being, including:


  • An Employee Assistance Program with Health Advocate
  • A Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Variety of discounts on everyday items and services
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan


Others



H&R Block is committed to building a Connected Culture where trust, care, and connections are the foundation of our work together. You will join a diverse team dedicated to helping each other grow and succeed.

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