Customer Service Representative with Excellent Communication Skills
2 weeks ago
Company Overview
At H&R Block, we strive to provide exceptional service to our clients. With a commitment to continuous improvement, we aim to be the go-to destination for tax and financial solutions.
Salary
The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and location.
Job Description
As a Client Service Professional/Receptionist at H&R Block, you will play a crucial role in delivering top-notch customer service to our clients. Your primary responsibilities will include:
- Answering phones and greeting clients in a personalized, friendly, and inviting manner
- Matching clients with the best-suited tax professional for their needs
- Scheduling clients according to their preferences
- Ensuring all client needs are met during service, both in-person, over the phone, or virtually
- Maintaining office cleanliness and organization of resources with team members
- Performing other duties as assigned
Required Skills and Qualifications
To excel in this role, you should possess:
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficiency with the ability to use Microsoft Office
Benefits
As an H&R Block employee, you can expect a range of benefits that support your overall well-being, including:
- An Employee Assistance Program with Health Advocate
- A Wellbeing program, BetterYou, to help you build healthy habits
- Neurodiversity and caregiver support available to you and your family
- Variety of discounts on everyday items and services
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan
Others
H&R Block is committed to building a Connected Culture where trust, care, and connections are the foundation of our work together. You will join a diverse team dedicated to helping each other grow and succeed.
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