Customer Service Advocate

1 day ago


Long Beach, California, United States HealthCHEC Full time

About HealthCHEC

HealthCHEC is a leading healthcare organization dedicated to providing exceptional patient care. Our team of professionals is committed to making a positive impact in our community.

Job Overview

We are seeking a skilled Bilingual Customer Service Advocate to join our team. As a Bilingual Customer Service Advocate, you will serve as a liaison between members and healthcare providers, ensuring seamless communication and resolution of member concerns.

Responsibilities

  • Provide excellent customer service to members, addressing their questions and concerns in a timely and professional manner.
  • Collaborate with healthcare providers to resolve member issues, ensuring accurate and efficient communication.
  • Utilize advanced language skills to communicate effectively with members who speak Mandarin, Korean, or Cantonese.
  • Maintain accurate records of member interactions, using data entry skills to document transactions.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on industry trends and best practices.
  • Contribute to team effort by achieving individual and team performance goals, promoting a positive work environment.

Requirements

  • 1-2 years of call center or related customer service experience.
  • Bilingual proficiency in Mandarin, Korean, or Cantonese, with the ability to communicate effectively with diverse populations.
  • Knowledge of Medicare benefits and health insurance plans preferred.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic computer skills and data entry experience required.

Benefits

  • A competitive base salary range of $17.00-$20.75 per hour.
  • An annual employee bonus program.
  • Robust wellness program and generous paid-time-off (PTO) policy.
  • Eleven paid holidays per year, plus one additional floating holiday.
  • 401(k) retirement savings plan with employer match.
  • Tuition reimbursement and professional development opportunities.

Join our Team

If you are passionate about delivering exceptional customer service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity.



  • Long Beach, California, United States Blue Shield of California Full time

    Blue Shield of California is seeking a Senior Patient Advocate to join our team. As a Senior Patient Advocate, you will play a vital role in coordinating care for patients in an outpatient setting.About the Role:In this position, you will be responsible for ensuring adherence to standardized procedures while collaborating with healthcare providers. Your...


  • Long Beach, California, United States PATH (People Assisting the Homeless) Full time

    About PATHPATH (People Assisting the Homeless) is a pioneering organization that has been making a positive difference in people's lives since 1984. We operate services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case...


  • Long Beach, California, United States Healthcare in Action Full time

    Join Our Mission to Transform LivesAt Healthcare in Action, we are dedicated to delivering innovative healthcare services to patients experiencing homelessness. As a key member of our team, you will play a vital role in supporting the health and well-being of individuals in need.Transforming Lives through Empathy and SupportAs a Peer Navigator, you will work...


  • Long Beach, California, United States Aimbridge Hospitality Full time

    About the OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at the Queen Mary Hotel in Long Beach, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.Main Responsibilities:Providing exceptional customer...


  • Long Beach, California, United States Burger King - CFM Full time

    We are seeking Customer Service Representatives to join our team at Burger King - CFM. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving guest complaints, and ensuring a positive dining experience.Estimated Salary:$14-$17 per hourRequirements:Excellent Communication Skills


  • Long Beach, California, United States Domino's Pizza LLC Full time

    Domino’s Pizza LLC Job Title: Customer Service RepAs a valued member of our team, you’ll be responsible for:Delivering exceptional customer service by greeting customers and providing a positive experienceWorking efficiently with our Point of Sale System to take customer orders and ensure accuracyMaintaining a clean and organized store environment to...


  • Long Beach, California, United States Home Depot Full time

    Job SummaryWe are seeking a highly skilled Customer Service/Sales associate to join our team at Home Depot. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth by effectively communicating product knowledge and features to customers.About the RoleThis is a dynamic role that requires...


  • Long Beach, California, United States Lazy Acres Market Inc Full time

    About the JobWe are seeking a highly skilled Customer Service Representative to join our team at Lazy Acres Market Inc. This role will provide exceptional customer service, ensuring that every customer has an outstanding experience in our store.Job DescriptionProvide excellent customer service by greeting customers, answering questions, and resolving issues...


  • Long Beach, California, United States DDS DISCOUNTS Full time

    About Our Store: We are a retail store that values our employees and strives to create a positive work environment. As a Customer Service Associate, you will be the face of our brand, ensuring that every customer has a great experience.Compensation Package: $14 per hour, plus comprehensive benefits, including medical, dental, and vision insurance....


  • Long Beach, California, United States Albertsons Full time

    At Albertsons, we're looking for a talented individual to fill the role of Retail Sales and Store Support. As a key member of our team, you'll be responsible for providing exceptional customer service and support in our stores.About the RoleWe're seeking an enthusiastic and dedicated person to join our team as a Retail Sales and Store Support associate. In...


  • Long Beach, California, United States AT&T Full time

    About Us">AT&T is a leading telecommunications company that connects people, communities, and businesses through innovative technologies. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving sales growth.The ideal candidate will have excellent communication skills, a passion for...


  • Long Beach, California, United States The Salvation Army Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.


  • Long Beach, California, United States Red Wing Shoe Company Inc Full time

    About Red Wing ShoesWe are a leading manufacturer of high-quality footwear, dedicated to providing exceptional customer service and delivering outstanding results. Our team is passionate about building long-lasting relationships with our customers and promoting the benefits of our premium products.


  • Long Beach, California, United States Smart and Final Full time

    Job DescriptionWe are a leading grocery warehouse store seeking a skilled Customer Service Representative to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that all merchandise is properly stocked and...


  • Long Beach, California, United States US Main Full time

    **Job Summary**We are seeking a skilled Customer Service Associate to join our team at US Main. This is a temp-hire opportunity for 1st shift with competitive pay of $18/hr in Long Beach, CA.In this role, you will provide day-to-day operational customer support and monitoring for assigned accounts and their vendors. Your key responsibilities include...


  • Long Beach, California, United States Lids Full time

    **Store Associate Opportunity**We're seeking a reliable and detail-oriented store associate to join our team at South Bay Pavillion. As a key member of our team, you will be responsible for maintaining store appearance, managing inventory, and providing exceptional customer service.**Estimated Salary Range:** $12-$15 per hour, based on...


  • Long Beach, California, United States Blue Shield of California Full time

    About the RoleThe Community Health Advocate, Experienced will report to the Manager, Social Services Management. This role requires outreach to Blue Shield of California Promise Health Plan members and conducting assessments for social drivers of health needs.Key ResponsibilitiesAssess psychosocial and social drivers of health needs for moderate-risk members...


  • Long Beach, California, United States Navy Federal Credit Union Full time

    Job OverviewNavy Federal Credit Union is seeking a highly skilled Customer Service Professional to join our team. As a key member of our staff, you will provide exceptional service to our members, ensuring their needs are met and exceeded. In this role, you will be responsible for providing information about our products and services, answering questions,...


  • Long Beach, California, United States Destination Pet LLC Full time

    We are seeking a Customer Service Representative to join our team at Joyful Paws Pet Hotel & Daycare. In this role, you will provide exceptional customer service to our clients and their pets, ensuring a safe and enjoyable experience.Supports the Mission, Vision and Values of Destination Pet.Sells services and products of the facility to prospective...


  • Long Beach, California, United States HRO Inc Full time

    Job OverviewThe Customer Service Representative - Verizon role offers the opportunity to initiate contact with customers and introduce them to our esteemed clients' products and services. With exceptional communication abilities and on-the-job training, our representatives excel in creating and delivering persuasive product presentations.