Customer Service Advocate- Part-Time
1 week ago
About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided with in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
The job
Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all time while maintaining a professional demeanor.
You will
- Provide quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.
- Accurately explains benefits and plan options in person, via email or telephonically.
- Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
- Consistently meets and/or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.
- Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issue.
- Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed.
- Participates in member calling projects as assigned by management to support the overall SCAN goal of membership retention.
- Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
- Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Scan Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
- Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
- Temporarily responds to routine member questions and concerns on specific medical group call queues as part of skill development.
- Contributes to team effort by accomplishing related results as needed.
- Actively support the achievement of SCAN's Vision and Goals.
- Other duties as assigned.
- Required:G.E.D./High School
- 1-2 years call center or related customer service experience, required.
- 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred.
- Experience in the healthcare, insurance or pharmacy industry high desirable.
- Ability to maintain calm demeanor at all times, including during highly charged situations.
- Data entry and general computer skills (word processing, e-mail) required.
- Effective communication (oral and written) skills. Professional/pleasant telephone manner required.
- Ability to handle large call volume, while providing excellent customer service at all times required.
- Demonstrated efficiency/effectiveness in an environment with a high call volume.
- Base Salary range: $20.00
- Excellent 401(k) Retirement Saving Plan with employer match.
- Robust employee recognition program
- A work-life balance
An opportunity to become part of a team that makes a difference to our members and our community every day
We're always looking for talented people to join our teamQualified applicants are encouraged to apply now
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Service Advocate- Part-Time
2 weeks ago
Long Beach, United States HealthCHEC Full timeRemote Customer Service Advocate - Part-Time OpportunityAbout SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000...
-
Customer Service Advocate
4 weeks ago
Long Beach, United States SCAN Full timeRemote Customer Service Advocate - Part-Time OpportunityAbout SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000...
-
Bilingual Customer Service Advocate
1 month ago
Long Beach, United States HealthCHEC Full timeBilingual Customer Service Advocate ( Korean) Full-TimeRemote ( CA, AZ, NV, TX, NM) About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans,...
-
Part-time Patient Advocate
2 weeks ago
Virginia Beach, United States Sentara Full timeCity/State Virginia Beach, VA Overview Work Shift First (Days) (United States of America) Sentara Virginia Beach General Hospital is hiring a Part-time, Day Shift, Patient Advocate. Work part-time, 20 hours a week on day shift. Requirements: 2 years of Customer Service Experience Preferred: Bachelors Level Degree 2 years Mediation Experience 2 years...
-
Bilingual Customer Services Advocate
1 month ago
Long Beach, United States SCAN Full timeBilingual Customer Services Advocates ( Mandarin, Cantonese, Korean) Remote Full-Time About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage...
-
Bilingual Customer Services Advocate
1 month ago
Long Beach, United States HealthCHEC Full timeBilingual Customer Services Advocates ( Mandarin, Cantonese, Korean) Remote Full-Time About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage...
-
Customer Advocate
1 month ago
Palm Beach, United States Jobs for Humanity Full timeCompany DescriptionJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: SafeliteJob DescriptionDoes this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's...
-
SCAN Temp Employee
3 months ago
Long Beach, United States HealthCHEC Full timeSCAN Temp - Member Services Advocate Full-Time Remote in CA, AZ, NV, TX, NM About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving...
-
Customer Service Delivery Advocate
4 weeks ago
Myrtle Beach, South Carolina, United States Carvana Full timeJob Summary: As a Customer Service Delivery Advocate at Carvana, you will be responsible for facilitating and coordinating the delivery of purchased vehicles to customers. This role requires frequent interaction with customers in person, by phone, email, and text to ensure a seamless delivery experience.Key Responsibilities:Coordinate with customers to...
-
Claims Customer Service Advocate III
3 weeks ago
Myrtle Beach, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Customer Service, Claims, Advocate, Service, Retail, Healthcare, Customer
-
Bilingual Customer Service Representative
4 weeks ago
Long Beach, California, United States HealthCHEC Full timeJob SummaryWe are seeking a highly skilled and compassionate Concierge Advocate to join our team at SCAN Health Plan. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, addressing their questions and concerns in a timely and effective manner.Key ResponsibilitiesServe as a direct point of...
-
Bilingual Customer Services Rep- Mandarin
2 months ago
Long Beach, United States SCAN Full timeBilingual Customer Services Rep- Mandarin Full-TimeRemote About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000...
-
Bilingual Customer Services Rep- Mandarin
2 months ago
Long Beach, United States HealthCHEC Full timeBilingual Customer Services Rep- Mandarin Full-TimeRemote About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000...
-
Bilingual Customer Service Representative
4 weeks ago
Long Beach, California, United States HealthCHEC Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Service Advocate to join our team at HealthCHEC. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesMember Support: Provide timely and...
-
Claims Customer Service Advocate III
3 months ago
Myrtle Beach, United States BlueCross BlueShield of South Carolina Full timeWe are currently hiring for a Claims Customer Service Advocate III to join BlueCross BlueShield of South Carolina. In this role as a Claims Customer Service Advocate III, you will provide prompt, accurate, thorough, and courteous responses to all com Customer Service, Claims, Advocate, Service, Processing, Retail, Healthcare, Customer
-
Customer Service Rep/Teller
4 months ago
Long Beach, United States Bank of the Pacific Full timeGreets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions. Deliver outstanding service in all aspects of your daily tasks. Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and...
-
Customer Service Rep/Teller
2 weeks ago
Long Beach, United States Bank of the Pacific Full timeGreets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions. Deliver outstanding service in all aspects of your daily tasks. Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and...
-
Customer Service Rep/Teller
2 weeks ago
Long Beach, United States Bank of the Pacific Full timeGreets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions. Deliver outstanding service in all aspects of your daily tasks. Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and...
-
Advocate Walgreens Clinic Medical Office
3 months ago
Round Lake Beach, United States Advocate Health Full timeJob Posting Title: Advocate Walgreens Clinic Medical Office - Full Time - Round Lake Beach Job Description Summary: The Medical Office Assistant (MOA) is responsible for a variety of clinical, clerical and coordination services to support high quality, cost-effective patient care in the Advocate/Aurora Clinics at Walgreens. The MOA supports virtual patient...
-
Customer Service Representative- Part-Time>
6 months ago
Vero Beach, United States GovernmentJobs.com Full timeGovernment Jobs - Part Time - $17.30 Hourly Performs a variety of customer service related work in the Utility Billing Department Customer Service Division. Responsible for performing various customer service duties and providing consistent, professional customer service, working independently under the general direction of the immediate supervisor.
