Branch Operations Manager

2 weeks ago


Harrisonburg, Virginia, United States WELLS FARGO BANK Full time
Job Title: Branch Operations Manager

Wells Fargo is seeking a Branch Operations Manager to lead and supervise the risk and operations of teller functions, delivering exceptional customer service and colleague experience. The ideal candidate will have 2+ years of experience assessing and meeting customer needs, and 1+ years of leadership experience.

Key Responsibilities:
  • Lead and supervise teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience
  • Perform operational and customer support tasks
  • Manage the schedule and daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line
  • Leverage interpretation of applicable regulations, policy, and procedure requirements
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
Requirements:
  • 2+ years of experience assessing and meeting customer needs
  • 1+ years of leadership experience
  • Leadership skills, including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
What We Offer:
  • A competitive salary and robust benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment
How to Apply:

Apply now to join our team and take the first step towards a rewarding career at Wells Fargo.



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