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Regional Client Care Manager

1 month ago

Norfolk, Virginia, United States American Red Cross Full time
Transform Lives with a Career at the American Red Cross

As a Regional Client Care Manager, you will play a vital role in leading a team of volunteers to provide comfort, care, and direct assistance to families affected by disasters. This position requires a strong ability to build and develop volunteer teams, as well as expertise in disaster case management, local fire responses, and disaster shelter resident transition.

Key Responsibilities:

  • Empower Volunteers: Lead and support a diverse volunteer team responsible for implementing disaster cycle services programming throughout the assigned geographic area.
  • Lead the Program: Implement disaster cycle services activities within assigned geographic area or specific functional activities within the region.
  • Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
  • Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
  • Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
  • Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
  • Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Requirements:

  • Bachelor's degree required, or equivalent combination of education and related experience required.
  • Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
  • Valid Driver's License.

Preferred Qualifications:

  • Team player.
  • Very detail oriented.
  • Must have great Organizational skills.
  • Driven.
  • Experience with training volunteers.
  • Experience working with and leading volunteers.
  • Casework & recovery experience.

Benefits:

  • Medical, Dental Vision plans.
  • Health Spending Accounts & Flexible Spending Accounts.
  • PTO: Starting at 15 days a year; based on FLSA status and tenure.
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
  • 401K with 5% match.
  • Paid Family Leave.
  • Employee Assistance.
  • Disability and Insurance: Short + Long Term.
  • Service Awards and recognition.