E-Commerce Specialist

22 hours ago

San Diego, California, United States Salvation Army Full time
About the Role

We are seeking an E-Commerce Specialist to join our team at The Salvation Army. As an E-Commerce Specialist, you will be responsible for creating and optimizing product listings on our online platform, utilizing best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.

Key Responsibilities
  • Create and optimize product listings on our ecommerce platform.
  • Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
  • Strategically identify opportunities to increase the quantity of merchandise available online.
  • Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
  • Use data-driven insights to optimize product listings and recommend new product additions.
  • Select high-value merchandise located at the Center/Store for sale on the online platform.
  • Photograph and present merchandise in a visually appealing and informative manner.
  • Continuously assess and improve the online shopping experience to enhance customer satisfaction.
  • Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
  • Demonstrate efficiency, accuracy, and high productivity through effective workload management.
  • Display an eagerness to acquire new skills and grow within the organization.
Requirements
  • High School Diploma or equivalent.
  • Excellent verbal and written communication skills of the English language.
  • Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
  • Knowledge of online selling platforms and proficiency in Photoshop is preferred.
  • Strong analytical skills and proficiency in using analytic tools.
  • Familiarity with SEO best practices.
  • Ability to work collaboratively in a team environment.
  • Ability to work independently with minimal supervision.
  • Ability to work under pressure and multitask.
  • Ability to type at least 40 words per minute.
  • Experience in identifying high-quality and designer brand merchandise.
  • Must have 2-4 years of customer service and/or retail experience.
Physical Demands

The E-Commerce Specialist will be required to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items. Ability to lift or move up to 50 lbs. Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Work Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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