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Multi-Site Leasing Professional

2 months ago

Seattle, Washington, United States Thrive Communities Full time
Job Summary

We are seeking a highly skilled and motivated Leasing Consultant to join our team at Thrive Communities. As a Leasing Consultant, you will be responsible for greeting prospects, presenting the features and benefits of our communities, and securing lease agreements from qualified individuals.

Key Responsibilities
  • Marketing and Leasing:
    • Maintain a professional and welcoming atmosphere in the leasing office and other areas where prospective residents and residents meet.
    • Inspect models and market-ready vacancies daily to ensure cleanliness and perform cleaning and staging as needed.
    • Conduct all business in accordance with Thrive Communities' policies and procedures, as well as multi-family housing regulations.
    • Answer incoming phone calls and handle each call accordingly, whether it is a prospect call, irate resident, service request, etc.
    • Greet prospective residents, qualify, determine needs and preferences, and professionally present community and specific apartments while communicating features and benefits.
    • Maintain awareness of local market conditions and trends and contribute ideas to the manager for marketing property and improving resident satisfaction.
    • Maintain a lease closing ratio at a level appropriate for the property and submarket.
    • Respond to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
    • Post regularly on online advertising sites as instructed.
    • Set out A-Boards and balloons at property entrances daily.
  • Administrative:
    • Correctly complete all lease applications, assist with application verification, and notify prospective residents of results.
    • Type miscellaneous resident communication as needed.
    • Complete all lease paperwork, including related addenda, and accept rents and deposits.
    • Complete Guest Card information form on all prospects, send thank-you notes, and perform follow-up.
    • Physically inspect property when on grounds, pick up litter, and report any service needs to maintenance staff.
    • Inventories office supplies on a periodic basis and reports needs to the Community Manager.
    • Organize and file appropriate reports, leases, and paperwork.
    • Attend property and Thrive trainings and meetings as requested.
  • Additional Duties:
    • Perform any additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager.
Requirements
  • Leasing experience in multi-family housing is preferred.
  • National Apartment Leasing Professional (NALP) certification is preferred.
  • Customer service experience is strongly desired.
  • Yardi/CRM and Onsite experience is preferred.
Competencies
  • Excellent customer service, sales, and closing skills.
  • Ability to work in a fast-paced and customer service-oriented environment.
  • Understanding of industry terms and their meaning.
  • Ability to de-escalate conflict and remain calm and courteous at all times.
  • Respects and understands diverse cultural and socio-economic backgrounds.
  • Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
  • Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership, and leadership.
  • Performs duties under pressure and meets deadlines in a timely manner.
  • Works well both as part of a team and independently.
  • Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive attitude.
  • Desire to learn and take initiative on projects and tasks.
  • Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws.
  • Driven team player looking to bring positive energy to the team.
  • Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
  • Strong time management, organizational, and prioritization skills.
  • Strong attention to sales and marketing.
  • Proficient in Microsoft Word, Outlook, and Excel.
  • Ability to read, write, speak, and comprehend English using correct grammar and punctuation.