Senior Leasing Agent

3 weeks ago

Seattle, Washington, United States Blanton Turner Full time

Job Type: Full-time

Description

As a Senior Leasing Agent at Blanton Turner, you will be the face of our organization and have the opportunity to engage with prospective and current residents while utilizing and developing customer service and sales skills.

You will be responsible for owning the customer experience to drive new leases, lease renewals, and overall resident, tenant, and prospect satisfaction.

Responsibilities

Marketing and Leasing

  • Comply with all Fair Housing Laws and Landlord-Tenant Laws.
  • Responsible for projecting a positive image and experience to prospective residents and the public while leasing and conducting tours of properties.
  • Assist with marketing efforts including providing implementation, sales data lead tracking, customer surveys, resident retention follow up and market surveys.
  • Advertising for available units via online platforms.
  • Meeting leasing goals and tracking results.
  • Drive promoting the properties' social media channels.
  • Assist in the implementation of a lease renewal strategy.
  • Attend leasing, marketing, and management meetings as required.
  • Strategic positioning of signage and collateral, including neighborhood outreach.
  • Utilize leasing systems to streamline and organize processes.
  • Complete the leasing process with clients which includes but is not limited to performing unit walk-throughs, evaluating credit/application outcomes, and completing all leasing documentation.

Resident Relations

  • Establish and maintain positive relationships with residents and the community.
  • Manage package system to ensure carriers and residents deliver and receive parcels safely and efficiently.
  • Maintain professionalism in all interactions with staff, residents, tenants, and vendors.
  • Identify and clarify the needs of a resident, tenant, or co-worker and respond to these needs quickly.
  • Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys.

Maintaining the Physical Asset

  • Cleaning models, touching up vacant units, and spiffing apartments prior to move-in.
  • Respond quickly and appropriately to emergencies.
  • Keep your workspace, office, and leasing path tidy and organized.
  • Educate yourself on proper safety and quality control measures in place.
  • Understand available emergency resources in response to risk.

Administration

  • Manage and maintain both physical and digital resident, vendor, and project files.
  • Communicate effectively with residents, Blanton Turner employees, managers, and vendors (verbally and in writing).
  • Update leasing software with new leads, tours, and pulling residents through the steps of the move-in process.
  • Help track, prepare, and execute move-ins and move-outs.
  • Work on special projects as needed.

Requirements

Requirements

  • Previous Leasing experience required (2+ years).
  • Ability to multi-task and prioritize workload to meet deadlines.
  • Computer literate; proficient with productivity software including MS Office, SharePoint and Google Docs.
  • Detail oriented with strong organizational skills.
  • Exceptional communication and interpersonal relationship skills.
  • Experience working with the public in a retail or sales environment.
  • Friendly with a good sense of humor.

Salary

$25-$28 per hour DOE; eligible for bonuses

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