Healthcare Administrative Professional

6 days ago


Plainview, New York, United States AdaptHealth LLC Full time
Job Overview:

AdaptHealth LLC is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.

The ideal candidate will have a strong passion for healthcare and a commitment to providing top-notch service to our patients and customers. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity

Responsibilities:
  • Analyze and resolve customer inquiries and concerns in a timely and professional manner.
  • Develop and maintain a comprehensive knowledge of AdaptHealth's products and services to provide accurate information to customers.
  • Foster positive relationships with customers by actively listening to their needs and concerns.
  • Process orders, verify insurance coverage, and obtain pre-authorization as required.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.

Requirements:

* High School Diploma or equivalent
* One (1) year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management
* Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
* Exact job experience is considered any of the above tasks in a Medicare certified environment

Competency, Skills and Abilities:
  • Excellent customer service skills with the ability to empathize with customers in various situations.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to prioritize and manage multiple tasks while maintaining accuracy and productivity.
  • Proficient computer skills and knowledge of Microsoft Office.
  • Ability to learn new technologies and adapt to changing systems and processes.


About AdaptHealth LLC:

AdaptHealth LLC is a leading provider of home medical equipment and services. Our mission is to empower patients to live their best lives by delivering exceptional care and support. We offer a competitive salary range of $45,000-$60,000 per annum, depending on experience and qualifications.

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