Mission-Driven Operations Coordinator

1 week ago

Fridley, Minnesota, United States Wishes & More Full time
About the Role

We are seeking a highly skilled and mission-driven Operations Coordinator to join our team at Wishes & More. This role will be responsible for providing exceptional support in office administration and technology management, ensuring the smooth operation of our organization.

Key Responsibilities
  • CRRM Management:
    • Administer Salesforce CRM system, create and provide reports, manage data migration, and troubleshoot issues.
    • Maintain proper CRM usage, research improvements, and lead recommendations as necessary.
    • Create processes and procedures for staff to follow.
  • Office Administration:
    • Create a welcoming environment with adequate resources and a clear focus on our mission.
    • Welcome visitors, direct phone calls, handle mail distribution, and inventory management.
    • Monitor and maintain storage areas, supplies, and materials inventories.
    • Maintain policies and procedures, recommend improvements as needed.
    • Identify areas for improvement and implement solutions to enhance productivity.
    • Liaise with vendors for payroll/HR, technology, marketing, insurance brokers, and other external partners.
    • E nsure donor information confidentiality and accuracy within a small, tight-knit team.
    • Assist the Executive Director with HR processes and implementations.
  • Additional Duties:
    • Maintain and troubleshoot office equipment and IT issues, collaborating with outside vendors when necessary.
    • Support communication processes, including mailing list creation and maintenance.
    • Serve as a backup to the bookkeeper and provide information for reports, fundraising proposals, audits, and nonprofit evaluations.
    • Process financial transactions, including incoming checks, electronic deposits, outgoing bills, reimbursements, and check cutting.
    • Prepare and send donor thank-you letters, gift receipts, and acknowledgments.
    • Attend and assist with occasional fundraising events, committee meetings, and board meetings.
    • Support strategic communications projects, managing outreach lists and handling inquiries.
    • Supervise interns and volunteers as required.
  • Board of Directors Administration:
    • Support board and committee administration, maintaining files, calendars, handbooks, and distribution lists.
    • Provide meeting support, including scheduling, preparing materials, and coordinating hospitality needs.

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