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Customer Service Operations Leader

2 months ago

Albany, New York, United States Hannaford Full time

Position Overview:
As a vital member of our team, the Customer Service Supervisor plays a crucial role in ensuring exceptional service delivery and operational efficiency.

Company Background:
Hannaford Supermarkets has a rich history, beginning as a fresh produce vendor in Portland, Maine in 1883. Our commitment to local sourcing and sustainability is at the heart of our operations, fostering community connections and supporting local agriculture.

Key Responsibilities:
  • Adhere to all company policies and procedures consistently.
  • Maintain a professional appearance in accordance with company standards.
  • Allocate tasks to front-end and service desk associates during slower periods as specified in the Service Leader Assignment Sheets.
  • Assist with special projects and perform additional duties as directed by management.
  • Uphold safety standards and report any necessary repairs or maintenance issues. Ensure a clean and hazard-free work environment.
  • Monitor customer interactions and report any unusual behavior to management or security.
  • Secure cash drawers when unattended and protect company assets diligently.
  • Ensure compliance with health regulations and maintain cleanliness in the work area.
  • Regularly perform cashier and bagging duties as needed.
  • Occasionally perform service desk functions and bookkeeping tasks if trained.
  • Carry out any other assigned responsibilities.
Required Qualifications:
  • Strong communication and customer service abilities.
  • Must be at least 18 years old to fulfill specific job functions.
  • Willingness to learn various tasks and technical aspects of the role.
  • Proven capability to execute cashier and service desk responsibilities.

Training Requirements:
For Service Desk/Kiosk Stores:
Completion of Cashier/Service Associate and Service Desk/Kiosk training.
For Non-Service Desk/Kiosk Stores:
Completion of Cashier training.

Physical Demands:
  • Ability to perform repetitive motions while standing or walking for extended periods.
  • Capable of lifting items weighing up to 15 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
  • Must be able to push or pull weights up to 75 pounds occasionally.
  • Willingness to work in various weather conditions as necessary.
  • Ability to gather and transport multiple shopping carts as required.
  • Competence in handling various cleaning and packaging materials.
  • Adequate visual acuity to verify identification and process transactions.
Preferred Skills:
  • Foster customer satisfaction by delivering high-quality service and resolving issues promptly.
  • Develop effective work schedules for associates to optimize service and minimize customer wait times.
  • Manage cash handling and change orders as needed.
  • Verify customer identification and adhere to store policies regarding transactions.
  • Facilitate smooth refund processes for customers while ensuring compliance with company policies.
  • Supervise front-end and service desk associates as directed by management.
  • Treat all team members with respect and provide constructive feedback as necessary.
  • Must meet the physical demands of the role, with or without reasonable accommodations.

Hannaford is committed to providing equal employment opportunities to all associates and applicants without discrimination based on race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.