Customer Service Leader

3 days ago


Albany, New York, United States Hannaford Supermarkets Full time
Customer Service Leader

Hannaford Supermarkets is seeking a Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for ensuring exceptional customer service and a positive shopping experience for our customers.

Key Responsibilities:
  • Observe and follow all company policies and procedures.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Assign tasks to front-end and service desk associates during idle periods.
  • Assist with special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
  • Secure front-end change drawers and protect company assets.
  • Maintain general housekeeping and sanitation standards.
  • Perform cashier and service desk functions as needed.
Requirements:
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions.
  • Demonstrated ability to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform technical requirements of cashier and service desk functions.
Preferred Requirements:
  • Promote customer goodwill by providing high standards in customer service.
  • Maintain effective work schedules for front-end and service desk associates.
  • Handle cash pickups and change orders as requested.
  • Verify customer IDs and observe store policies.
  • Provide customers and associates with hassle-free refunds.
  • Supervise performance of all duties and responsibilities of front-end and service desk associates.
  • Treat all associates with fairness, dignity, and respect.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $24.75 per hour.



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