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Customer Service Supervisor

1 month ago

Albany, New York, United States Piedmont Airlines Full time
Job Summary:

We are seeking a motivated and reliable Customer Service Supervisor to join our team at Piedmont Airlines. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff.

Key Responsibilities:
  • Coach and provide career development to the team
  • Correct non-compliant behavior and impose disciplinary action as required
  • Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
  • Manage the operational activities of the department in accordance with established policies and procedures
  • Manage a staff of team members with varied duties
  • Administrative duties, including daily/weekly/monthly reports
  • Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
  • Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
  • Drive motorized equipment
  • Provide support when employee absence affects the operation
Requirements:
  • Excellent organizational skills and ability to multi-task
  • Ability to work independently, set and meet own deadlines
  • Ability to work well with all levels of management and support staff
  • Able to defuse conflicts among team members
  • Familiarity with Microsoft Office Suite
  • Prior experience with internal controls processes for accountable items
  • Ability to work a flexible schedule
Preferred Qualifications:
  • Previous airline management experience
  • Current Piedmont employee with a minimum six months of service
  • Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
  • Extensive knowledge of QIK
  • Bachelor's Degree in Aviation, Business, or related field
Work Environment:
  • Use of computers and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefits:
  • Paid training
  • Holiday pay
  • 401(k)
  • Vacation
  • Family travel on the American Airlines network
  • Medical and dental available
Starting Rate:
$18.00/Hourly