Shift Leader

4 days ago


Albany, New York, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Dunkin' Donuts. As a Shift Leader, you will play a key role in ensuring the success of our store by leading and motivating our crew members to deliver exceptional customer service and achieve operational excellence.

Key Responsibilities
  • Lead and motivate crew members to achieve operational excellence and deliver exceptional customer service
  • Coach and develop crew members to improve their skills and knowledge
  • Ensure compliance with safety and sanitation standards
  • Anticipate and understand guests' needs and exceed their expectations
  • Work collaboratively with the management team to achieve store goals and objectives
Requirements
  • Previous experience working in a cafe or quick service restaurant
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Passion for delivering exceptional customer service and achieving operational excellence
About Us

Dunkin' Donuts is a leading global bakery-cafe chain that serves a wide range of hot and iced coffee, donuts, bagels, and other baked goods. Our company is committed to providing a positive and inclusive work environment that values diversity and promotes employee growth and development.

We are a locally owned and operated Dunkin' Donuts franchise with a fast-paced and high-energy environment. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service and achieving operational excellence, we encourage you to apply for this exciting opportunity.


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