IT Support Desk Manager

1 week ago


Houston, Texas, United States Michael Baker International Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Desk Manager to join our team at Michael Baker International. The successful candidate will be responsible for supervising Support Specialist I staff members, assisting with the development and oversight of all defined SOP's, and providing incident management and project performance reports.

Key Responsibilities
  • Task leader for various IT Support Specialist responsibilities and projects.
  • Work with the Help Desk Manager on ticket trend analyses and reporting.
  • Reviews and analyzes end user survey results and feedback reports.
  • Knowledge sharing, including training the Support Specialist employees and cross-training peers.
  • Review and edit knowledgebase articles.
  • Provide documentation on any deployed solution.
  • Participant in change management, problem management, and service communications for any deployed solution
  • Develop help desk tools for automation and administration.
  • Collaborates with other IT functional groups and staff members for various projects and other initiatives.
  • Assist in maintaining all aspects of IT service desk company-owned content, including SOP's, policy's, documents, guides, handbooks, and other collateral deemed as content.
Supervisory Responsibilities
  • Oversees the development and monitors the performance of Support Specialist I responsibilities.
  • Responsible for providing incident performance reports and analysis.
  • Contributor for yearly appraisal reviews and staff development.
Requirements
  • Minimum of 8 years related experience
  • 4-year degree or equivalent experience in Information Systems, Computer Science, or related field.
  • Has specialized knowledge and experience
  • Promote a corporate culture based on proactive collaboration, sharing information, and learning.
  • Identify a best practice by documenting the process. Refine an existing operational process by automation or by developing an efficiency
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Compensation

The approximate compensation range for this position is $72,000 to $94,000 This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.



  • Houston, Texas, United States Michael Baker International Full time

    Job SummaryWe are seeking a highly skilled IT Support Desk Manager to join our team at Michael Baker International. As a key member of our IT department, you will be responsible for supervising Support Specialist I staff members and assisting with the development and oversight of all defined SOP's.Key ResponsibilitiesTask leader for various IT Support...


  • Houston, Texas, United States Michael Baker International Full time

    Job SummaryThe IT Support Desk Manager will oversee the daily operations of the IT Support Desk, ensuring that all technical issues are resolved in a timely and efficient manner. This role will be responsible for supervising a team of Support Specialists, developing and implementing SOPs, and providing incident management and project performance reports.Key...


  • Houston, Texas, United States Bridgehead IT Full time

    Job OverviewWe are a leading provider of business and technology consulting services, renowned for our industry-leading partnerships with top-tier companies.Position Summary:Due to our unwavering commitment to customer satisfaction, Bridgehead IT has established itself as a premier industry leader. We are seeking a skilled Field Services Technician to join...


  • Houston, Texas, United States Enable Resource Group LLC Full time

    Job SummaryWe are seeking a skilled Service Desk Technician to join our team at Enable Resource Group LLC. As a Service Desk Technician, you will provide remote and on-site IT support and related services to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote desktop sessionsTroubleshoot technical issues with...


  • Houston, Texas, United States Automation Personnel Services Inc Full time

    Service Desk ManagerA key role at Automation Personnel Services Inc, the Service Desk Manager is responsible for overseeing the service desk operations within an automotive setting. This involves ensuring that all customer inquiries, issues, and service requests are handled efficiently and effectively.Key Responsibilities:Manage the service desk team to...


  • Houston, Texas, United States RightClick Full time

    Help Desk Engineer RoleAt RightClick, we're committed to addressing the global waste challenge by leveraging industry knowledge and advanced technology to craft innovative solutions for a more sustainable world. As a Help Desk Engineer, you'll play a critical role in ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Advanced...


  • Houston, Texas, United States NaBors Full time

    Job SummaryThe Help Desk Support I position is a key role in our IT department, responsible for providing timely and effective support to our clients. As a Help Desk Support Specialist, you will be the primary point of contact for client assistance, resolving routine troubleshooting inquiries and service needs.Key ResponsibilitiesServes as the primary point...


  • Houston, Texas, United States RightClick Full time

    Help Desk Engineer Job DescriptionAt RightClick, we're committed to addressing the global waste challenge by leveraging industry knowledge and advanced technology to craft innovative solutions for a more sustainable world. We're seeking a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our IT...


  • Houston, Texas, United States Nabors Industries Full time

    Job SummaryThe Help Desk Support I position is a key role in our organization, responsible for providing exceptional customer service and technical support to our clients. As a Help Desk Support Specialist, you will be the primary point of contact for client assistance, resolving routine troubleshooting inquiries and service needs.Key ResponsibilitiesServes...


  • Houston, Texas, United States MRE Consulting Full time

    About the RoleMRE Consulting is seeking a highly skilled Service Desk Technician I to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our IT services.Key ResponsibilitiesProvide Exceptional Support: Offer timely and effective technical support to our clients and internal teams, resolving...


  • Houston, Texas, United States Siddons Martin Emergency Group, LLC Full time

    Help Desk Analyst Job DescriptionSiddons Martin Emergency Group, LLC is seeking a skilled Help Desk Analyst to ensure seamless computer operation for end users. The ideal candidate will possess strong problem-solving skills and excellent communication abilities.Key Responsibilities:Provide technical assistance to users with hardware, software, and networking...

  • Front Desk Manager

    4 weeks ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless and memorable experience for our guests.Key...


  • Houston, Texas, United States Manpower Group Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems,...


  • Houston, Texas, United States NaBors Full time

    Job SummaryThe Help Desk Support I position at Nabors is a key role in providing technical assistance and resolving routine troubleshooting inquiries and service needs. As a Help Desk Support Specialist, you will be responsible for handling level 1 ticketing issues and escalating complex problems to senior team members as necessary.Key ResponsibilitiesServe...


  • Houston, Texas, United States Enable Resource Group LLC Full time

    Job Title: Service Desk TechnicianWe are seeking a highly skilled and motivated Service Desk Technician to join our team at Enable Resource Group LLC. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting issues, and delivering exceptional customer service.Key Responsibilities:Provide...


  • Houston, Texas, United States Aimbridge Hospitality Full time

    Job Summary:The Front Desk Supervisor is a key member of the Aimbridge Hospitality team, responsible for providing exceptional service to guests and supporting the Front Desk Manager and General Manager. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...


  • Houston, Texas, United States Nabors Industries Full time

    Job SummaryThe Help Desk Support I position is responsible for providing technical assistance and resolving routine troubleshooting inquiries and service needs. This role involves handling level 1 ticketing issues and escalating complex problems to senior team members as necessary.Key ResponsibilitiesProvide primary support for client assistance, resolving...


  • Houston, Texas, United States Automation Personnel Services Inc Full time

    Service Desk ManagerWe are seeking a highly skilled Service Desk Manager to oversee the service desk operations within our automotive setting. As a key member of our team, you will be responsible for ensuring that all customer inquiries, issues, and service requests are handled efficiently and effectively.Key Responsibilities:Manage the service desk team to...


  • Houston, Texas, United States Days Inn & Suites West Energy Corridor Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Days Inn & Suites West Energy Corridor. As a key member of our front office team, you will be responsible for leading our front desk staff and ensuring that our guests receive exceptional service.Key Responsibilities:Manage the...

  • Front Desk Manager

    4 weeks ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, providing exceptional guest service, and ensuring a seamless...