Helpdesk Administrator II

24 hours ago


Buffalo, New York, United States Lactalis American Group , Inc. Full time
About the Role

Lactalis American Group, Inc. is seeking a skilled Helpdesk Administrator II to join our IT team in Buffalo, NY. As a Helpdesk Administrator II, you will provide technical support to end-users, troubleshoot and resolve technical issues, and perform hands-on fixes at the desktop level.

Key Responsibilities
  • Receive and resolve incoming help requests from end-users in a courteous and professional manner.
  • Prioritize and schedule problem resolution, escalating problems when required to the appropriately experienced technician.
  • Use software updates, drivers, knowledge bases, forums, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Requirements
  • Two years' professional experience in a related field or the equivalent in pursuit of a degree.
Skills and Abilities
  • Strong knowledge of IT systems, including Microsoft Windows workstation operating systems, Microsoft Office products, PC hardware break/fix troubleshooting, and IOS and Android mobile devices.
  • Familiarity with domain services, including MS Active Directory, DNS, DHCP, Printer Server, File Sharing, and Office 365 Administration.


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