Administrative Assistant

6 days ago


Gilroy, California, United States Freeway Toyota of Gilroy Full time
Job Summary

Victory Automotive Group is seeking a dedicated and results-driven Customer Service Representative to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.

This is an excellent opportunity for individuals who are passionate about delivering top-notch customer experiences and working in a fast-paced, dynamic environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Key Responsibilities:
* Manage all incoming sales and service appointment queries
* Schedule appointments, confirm pending appointments, and follow up with missed appointments
* Coordinate questions and issues with the appropriate department personnel
* Track sold vehicles and confirm special order parts
* Provide administrative assistance as needed
* Perform other duties as assigned

Requirements:
* High school diploma or GED
* Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
* Highly professional and dependable
* Working knowledge of the automotive industry a plus
* Strong organizational and time management skills
* Strong computer and internet skills, including Microsoft Office suite
* Dealership and Reynolds and Reynolds experience a plus
* Outstanding communication skills

We are committed to creating a positive and inclusive work environment where our employees can thrive.

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