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Field Service Technician

2 months ago

Des Moines, Iowa, United States Orion Talent Full time
Job Title: Field Service Technician

Orion Talent is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and repairing company ID systems, training customers on system use, and completing on-site surveys as required.

Key Responsibilities:
  • Install and maintain company products and systems.
  • Maintain accurate parts inventory.
  • Maintain daily requirements for documentation, SAP system updates, and timely communications.
  • Practice safety procedures and incorporate safety standards into all activities.
  • Train customers on system use.
  • Work with the internal services department to ensure service and installation standards and responsiveness are met.
  • Interface with customers to resolve installation and service issues.
  • Provide site surveys, photos, and related documentation for sales/services as required.
  • Interface with other departments to maximize efficiencies, effectiveness, and profitability throughout the installation and service process.
  • Work with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
Requirements:
  • 2-year AA degree or BSET in electronics, equivalent military training, or industry experience.
  • Experience with electronic test equipment and digital meters.
  • Hand-on experience with EAS preferred.
  • Hand-on experience with RFID a plus.
  • Network Certification a plus.
  • Valid driver's license in current state of residence.
  • Ability to read and understand blueprints and technical documentation.